Sr Fraud Operations Engineer, Card Fraud Intelligence

Our mission is to SAVE AND IMPROVE LIVES BY EMPOWERING HEALTHCARE CONSUMERS. Come be part of remarkable.

How you can make a difference

HealthEquity is seeking an experienced Senior Fraud Operations Engineer to own our card-fraud intelligence stack-managing Visa Risk Manager (VRM) rules, integrating Visa Account Attack Intelligence (VAAI) and Visa Data Analytics (VDA) insights, and coordinating with Fiserv and rest of internal card fraud team on dispute workflows. You will drive best-in-class authorization optimization-balancing fraud mitigation with member experience-while delivering real-time analytics, rule tuning, and intelligence-led playbooks. This fully remote role is critical to reducing card losses, improving approval rates, and staying ahead of sophisticated fraud rings.

What you'll be doing

VRM Rule Management & Optimization

Monitor, analyze, and tune VRM rulesets daily-adjust thresholds, block/allow lists, and exception handling to minimize false positives and maximize authorization rates.

Conduct VRM performance reviews-track key metrics (approval lift, fraud rate bps, challenge volumes), document changes, and present optimization roadmaps.

Credential Stuffing, Device Risk, Merchant Specific score Integration

Ingest and operationalize feeds (credential-stuffing indicators, device-risk signals) and intelligence (merchant-specific fraud risk scores, attack-pattern insights) into our fraud-scoring engine.

Collaborate with Visa to trial new AI-powered products, pilot rule recommendations, and deliver feedback for continual improvement.

Dispute & Chargeback Coordination

Partner with Fiserv's dispute-management team: ensure seamless case data transfer, escalate high-risk disputes, and track financial impacts.

Analyze dispute trends (CNP, NRI, counterfeit) to inform proactive rule adjustments and downstream recoveries.

Authorization Optimization & Analytics

Develop and maintain BI dashboards (Power BI/Tableau) showing real-time KPIs: net approval rate, fraud loss bps, dispute outcomes, and VAAI/VDA signal efficacy.

Lead A/B tests on rule changes and AI enhancements-measure lift, false-positive differentials, and customer experience impact.

Fraud Playbooks & Incident Response

Convert investigation insights into automated SOAR playbooks and VRM rule templates for rapid response to emerging fraud patterns.

Support live-incident response for major card-fraud events-coordinate with Operations, Investigations, and Visa escalation teams.

Documentation & Training

Author runbooks, rule-change protocols, and "how-to" guides for credit or debit card usage.

Train fraud-ops analysts and stakeholders on Visa-powered tools, fraud indicators, and dispute-management workflows.

What you will need to be successful

5+ years in payment-card fraud operations or risk-management roles, with hands-on experience in Visa Risk Manager.
• Proven ability to configure, tune, and monitor VRM rule engines and interpret Visa AI-powered recommendations.
• Familiarity with Visa Account Attack Intelligence (VAAI) and Visa Data Analytics (VDA) paradigms and feeds.
• Experience working with processors (preferably Fiserv) on dispute/chargeback escalations and recoveries.
• Strong analytical toolkit: SQL proficiency, Excel modeling, and dashboard creation (Power BI/Tableau).
• Deep understanding of card-authorization flows, MCC risk profiles, and payment-network dynamics.
• Excellent communication skills to collaborate remotely with cross-functional teams and external partners.
• Exposure to AI/ML-driven fraud solutions, rule-engine design, or real-time risk-scoring architectures.
• Prior experience integrating third-party intelligence feeds and data enrichment services.
• Understanding of compliance frameworks (PCI DSS, FFIEC) and privacy regulations impacting payment data.

#LI-Remote

This is a remote position.

The actual compensation offer is determined based on job-related knowledge, education, skills, experience, and work location. This position will be eligible for performance-based incentives and restricted stock units as part of the total compensation package, in addition to a full range of benefits including:

• Medical, dental, and vision

• HSA contribution and match

• Dependent care FSA match

• Uncapped paid time off

• Paid parental leave

• 401(k) match

• Personal and healthcare financial literacy programs

• Ongoing education& tuition assistance

• Gym and fitness reimbursement

• Wellness program incentives

Why work with HealthEquity

HealthEquity has a vision that by2030 we will make HSAs as wide-spread and popular as retirement accounts. We are passionate about providing a solution that allows American families to connect health and wealth. Join us and discover a work experience where the person is valued more than the position. Click here to learn more.

You belong at HealthEquity!

HealthEquity, Inc. is an equal opportunity employer, and we are committed to being an employer where no matter your background or identity - you feel welcome and included. We ensure equal opportunity for all applicants and employees without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, veteran status, or other legally protected characteristics. HealthEquity is a drug-free workplace. For more information about our EEO policy, or about HealthEquity's applicant disability accommodation, drug-free-workplace, background check, and E-Verify policies, please visit our Careers page.

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