Service Technician I

Sentry Equipment Corp.
United States, Wisconsin, Oconomowoc
Oct 29, 2026
Service Technician I Based in Oconomowoc, WI \| Travel Required (up to approximately 60% per month) At Sentry Equipment, our 100% employee-owned team delivers reliable solutions and exceptional service through technical expertise, strong customer relationships, and personal ownership. As a Service Technician I, you'll report to the Service Supervisor and provide installation, startup, repair, preventative maintenance, and training at customer sites within your assigned industry-supporting customer satisfaction and strategic growth. What You'll Do Install, start up, repair, and maintain equipment; provide training, calibration, and verification services using established work instructions. Perform electromechanical assembly, complex tube bending, pipe threading and fitting, and electrical and signal wiring interconnections. Troubleshoot and correct problems; provide technical support on-site and while traveling, clearly explaining problems and solutions to customers. Document activities and submit accurate service and expense reports promptly; meet the Service Manager's customer-report deadlines. Collaborate with service, product support, and inside and outside sales teams to promote customer satisfaction. Use HubSpot CRM, Epicor, and Microsoft Office for communication, customer reports, scheduling, information updates, and contact lookup. Coordinate regularly with the Contract Administrator, Service Supervisor, and Service Managers to keep schedules accurate. Follow safety procedures and perform other assigned duties. What You Bring High school diploma or equivalent and one to three years of electromechanical assembly or service-related experience. Strong electromechanical and troubleshooting skills; ability to run limited sample tubing, mount equipment, and use electronic test equipment and powered and manual hand tools. Ability to read blueprints, schematics, P&IDs, and isometric drawings to identify tie points and mounting locations. Excellent customer service and organizational skills, with initiative, self-direction, a positive attitude, tact, and diplomacy. Ability to work independently, manage multiple tasks, prioritize work, and respond flexibly and promptly to customer needs. Strong Microsoft Office computer skills. Valid driver's license and Motor Vehicle Records review meeting company policy; ability to travel up to approximately 60% per month. Ability to lift and carry up to 50 lbs. on industrial catwalks and stairways and work outdoors in all weather conditions. Willingness to submit to random drug screening and follow established safety and operational procedures. Depending on assigned region, TWIC (Transportation Workers Identification Credential) card possession or eligibility, OSHA 30, OSHA 10, and MSHA may be required. Why Sentry 100% Employee-Owned (ESOP) - your work directly supports shared success Hands-on, customer-facing role with variety and autonomy Strong safety culture and support from experienced service and engineering teams Competitive pay, benefits, and long-term career stability Opportunity to develop your technical skills while representing a trusted industry leader Enjoy hands-on technical work, travel, and customer relationships? Join a team where ownership matters. Apply today and represent Sentry Equipment in the field. Sentry Equipment is an Equal Opportunity Employer, including Veterans and Individuals with Disabilities Click the link to learn more about our culture and benefits! https://sentry-equip.com/benefits