Business Technology Analyst - Specialist

Academic IT Services

• Data collection, special projects: This includes supplying regular analytical reports on academic technology utilization.
• Incident Ticket Management: includes the creation of, monitoring, researching, updating, and distribution of tickets to various staff or departments as applicable. This applies to all the technology in the labs and classrooms in addition to customer requests and questions.
• Assist faculty, staff and students with technology in the academic lab and classroom environment.
• Troubleshooting, responding to immediate technical or customer service issues: This includes visiting locations to provide real-time 1st, and 2nd tier support.
• Oversees the annual refresh of the ISS Windows environment, ensure testing is completed to ensure overall health of the environment to support instruction.
• Training, assistance with complex issues: This includes conducting scheduled and spontaneous trainings regarding services offered, policies and procedures surrounding the classroom and labs, as well as providing tier three customer service in the discovery and solution to unique or reoccurring issues.
• Research, learning, collaboration: This includes reviewing current trends in academic technology, technical specifications of products, conducting surveys, testing new ideas or services, discussions on forward thinking topics, and accessing and creating online content.
• Technology Procurement - serves as the facilitator in the BPM 12004 technology purchase request process.

Applicants must be authorized to work in the United States. The University will not sponsor applicants for this position for employment visas.

8am-5pm M-F.

A bachelor's degree or equivalent combination of education and experience and at least 2 years of experience from which comparable knowledge and skills can be acquired is necessary.

• Sassafras Key server experience
• Team Dynamix experience
• In depth knowledge of Microsoft Windows & Excel
• InTune and/or SCCM knowledge
• Mac OS & iOS knowledge
• Power BI Development experience
• Power Apps experience
• Audio-Visual equipment and support knowledge
• Excellent Customer Service Skills
• Training material creation experience
• Self-motivated and ability to work independently and with other teams as needed.
  

Pay commensurate with education and experience.
Hiring Range: $51,875-$66,810
Grade: GGS-9E
University Title: Business Technology Analyst - Specialist

Application materials include a cover letter and resume. Finalists will be asked to provide references at a later date.

Applicants must combine all application materials into one PDF or Microsoft Word document and upload as a resume attachment to the UMSL Job site: http://umsl.jobs.

Limit document name to 50 characters. Maximum size limit is 11MB. Do not include special characters (e.g., /, &, %, etc.). For questions about the application process, please email employment@umsl.edu. If you are experiencing technical problems, please email umpshrsupport@umsystem.edu.

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Values Commitment

We value the uniqueness of every individual and strive to ensure each person's success. Contributions from individuals with diverse backgrounds, experiences and perspectives promote intellectual pluralism and enable us to achieve the excellence that we seek in learning, research and engagement. This commitment makes our university a better place to work, learn and innovate.

In your application materials, please discuss your experiences and expertise that support these values and enrich our missions of teaching, research, and engagement.

Equal Employment Opportunity

The University of Missouri System is an Equal Opportunity Employer. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations. For more information, visit https://www.umsystem.edu/ums/hr/eeo or call the Director of Employee and Labor Relations at 573-882-2146.

To request ADA accommodations, please email the Office of Human Resources at umslhr@umsl.edu.