Service Writer - Commercial Shop

This position is a customer-facing administrative position requiring strong clerical, computer, and both written and verbal communication skills. This position requires flexibility and willingness to embrace change in a fast-paced environment and stay focused on priorities. For an individual to succeed they need to approach problems with a solution-oriented mindset, have the ability to connect with key stakeholders, and clearly articulate ideas and feedback.

Answer all incoming calls for Truck Shop and Commercial Engine Shop
• Open work orders by collecting all required information from the customer on the initial phone call. Keep customers informed of job progression up to and including conclusion.
• Open all quoted repair work orders and order required parts. Add all new jobs to job management tool.
• Review all Truck Shop and Commercial Engine Shop work orders for accuracy.
• Review warranty on Caterpillar serial numbers and add information to the work order to indicate warranty.
• Report all invoice disputes related to assigned work orders within your territory and/or assigned personnel.
• Ascertain credit terms for each customer from CRM system and assist with credit card processing, as needed.
• Assist with payroll timecard processing, as needed.
• Provide admin support to Commercial Shop Supervisor and Truck Shop Service Manager.
• Maintain service records, equipment information, and customer information. Maintain customer rapport and records.
• Assist with issuing purchase orders and working with vendors/suppliers, as needed.
• Work closely with truck shop lead man and all internal customers.
• Additional duties as assigned

• High School Graduate with previous administrative, clerical, and/or customer service experience in a fast paced, multi-tasking environment is a must.
• Prior experience working in service environment or engine, mechanical, or electrical aptitude or knowledge is a plus
• Demonstrates a positive outlook, takes initiative in tasks and projects without needing constant supervision, and an eagerness to learn new skills.

This position works in an office and engine shop/warehouse environment. May on a continuous basis walk, bend and lift up to 20lbs. Will be required to wear appropriate safety equipment (IE- Safety glasses or side shields) when needed. The noise level in the engine shop/warehouse environment is usually moderate to high and office environment noise level is usually moderate to low. May intermittently sit at a desk for long periods to answer telephone calls and write or use a keyboard to communicate through email. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why Work for Altorfer?
At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them. As a third generation, family-owned company created in 1957, we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the "A-Team" and is critical to our success. Here at Altorfer, we have over 35 locations and 1300 employees with long tenure for you to learn from. We have a collaborative, family valued culture, with a great reputation in the industry. A company that offers competitive pay, excellent benefits, and a remarkable team of people to work with.