Digital Dentistry & Imaging Technology Specialist

Job Summary:

The purpose of this position is to aid, identify, facilitate, develop, monitor and maintain the School of Dental Medicine's hardware and software computer needs with a focus on Radiology and Digital Dentistry. This role assists in system updating and backup, installing and maintaining software and hardware, as well as providing technical support for students, residents, faculty, and staff. This role maintains and supports imaging-related servers through installation, upgrading, patching, etc. as well as maintaining, supporting, upgrading, and implementing changes for radiology-specific hardware and software. This role will make the decisions necessary to provide timely resolution to the Dental School's needs.

While responsibilities span multiple technology domains, the primary focus of the position is providing specialized support for Radiology and Digital Dentistry systems, ensuring the availability, reliability, and effective operation of these critical clinical technologies.

Key Responsibilities:

• Install, configure, monitor, and support radiology and digital imaging software, including 2D and 3D dental PACS systems.

• Support radiology and digital dentistry hardware, and help troubleshoot image acquisition, storage, and retrieval issues.

• Coordinate with equipment and software vendors on support requests, warranty claims, repairs, and troubleshooting.

• Coordinate, perform, and test imaging software upgrades and assist with upgrades of other clinical applications.

• Install, monitor, and support imaging-related servers; perform approved security updates, patches, and routine maintenance under established procedures.

• Assist with Windows Server, Active Directory, Group Policy, and related workstation and server security technologies; escalate complex issues when appropriate.

• Respond to IT service tickets; configure computers and associated peripherals; and perform preventive maintenance on computers, scanners, and other IT equipment.

Work Location:

Hybrid - This is a hybrid position at the CU Anschutz Medical Campus: 3 days on-site and 2 days remote each week. For the first 3-6 months, the person will need to be on-site full-time to learn everything quickly

Why Join Us:

Help the School of Dental Medicine support the specialized technology used in dental education and clinical operations. This role offers hands-on experience with imaging platforms, connected clinical devices, computer systems, and IT services while collaborating with faculty, students, residents, staff, vendors, and IT colleagues.

Why work for the University?

We have AMAZING benefits and offer exceptional amounts of holiday, vacation and sick leave! The University of Colorado offers an excellent benefits package including:

• Medical: Multiple plan options

• Dental: Multiple plan options

• Additional Insurance: Disability, Life, Vision

• Retirement 401(a) Plan: Employer contributes 10% of your gross pay

• Paid Time Off: Accruals over the year

• Vacation Days: 22/year (maximum accrual 352 hours)

• Sick Days: 15/year (unlimited maximum accrual)

• Holiday Days: 15/year

• Tuition Benefit: Employees have access to this benefit on all CU campuses

• ECO Pass: Reduced rate RTD Bus and light rail service

There are many additional perks & programs with the CU Advantage.

Qualifications:

Minimum Qualifications:

• Bachelor's degree from an accredited institution. Substitution: A combination of education and related technical/military/paraprofessional experience may be substituted for a bachelor's degree on a year for year basis.

Applicants must meet minimum qualifications at the time of hire.

Preferred Qualifications:

• One (1) year of hands-on IT support experience, including internships, academic projects, technical training, or equivalent practical experience.

• Experience installing, configuring, and troubleshooting Windows computers, software applications, device drivers, and peripheral devices.

• Experience providing technical support to users and using ticketing systems.

• Experience with basic cybersecurity practices.

Conditions of Employment:

• Applicants must be legally authorized to work in the United States without requiring sponsorship. We are unable to provide work visa sponsorship or employment authorization for this position now or in the future.

Competencies:

• Basic knowledge of computer networking, Windows Server, Active Directory, Group Policy, and network-connected devices.

• Interest in learning and supporting dental radiology, digital imaging, intraoral scanners, CAD/CAM systems, 3D printers, and emerging technologies.

• Ability to troubleshoot unfamiliar technical issues using documentation, research, and collaboration with IT teams or vendors.

• Familiarity in ticketing systems, customer service, and basic cybersecurity practices.

• Hands-On Technical Troubleshooting: Ability to diagnose, troubleshoot, and resolve computer hardware, software, operating system, network connectivity, and peripheral device issues using a systematic, hands-on approach.

• Technical Aptitude: Ability to understand how hardware, software, operating systems, and connected devices interact and apply foundational IT knowledge to unfamiliar technical environments.

• Learning and Adaptability: Demonstrated ability and willingness to learn new technologies, software applications, specialized equipment, and technical workflows through hands-on training, vendor resources, documentation, and collaboration with experienced staff.

• Problem-Solving and Critical Thinking: Ability to investigate technical issues, identify possible causes, test solutions, and determine when additional assistance or escalation is appropriate.

• Hardware and Software Support: Ability to install, configure, maintain, update, and troubleshoot computers, software applications, device drivers, scanners, cameras, printers, and other connected equipment.

• Specialized Technology Support: Ability and willingness to develop technical knowledge of dental radiology and digital dentistry systems, including digital X-ray sensors, 2D/3D imaging equipment, intraoral scanners, CAD/CAM software, 3D printers, milling systems, and associated applications.

• Basic Networking and Systems Knowledge: Working knowledge of computer networking, device connectivity, Windows operating systems, and basic IT infrastructure concepts, with the ability to develop additional skills through training.

• Technical Research and Resourcefulness: Ability to research unfamiliar technical problems, interpret vendor documentation, use available support resources, and apply findings to resolve issues.

• Communication and Customer Service: Ability to communicate effectively and professionally with students, faculty, residents, clinical staff, vendors, and IT colleagues, including explaining technical information to nontechnical users.

• Teamwork and Collaboration: Ability to work collaboratively with IT team members, clinical personnel, and external vendors while also completing assigned tasks independently.

• Organization and Prioritization: Ability to manage multiple technical support requests, prioritize work based on operational needs, maintain accurate documentation, and follow established procedures.

• Security and Confidentiality: Ability to follow institutional information security policies, protect sensitive information, and develop an understanding of HIPAA and clinical data protection requirements.

• Initiative and Continuous Improvement: Willingness to take initiative, ask questions, seek feedback, develop new technical skills, and contribute to improving technology support processes.

• Flexibility and Emerging Technologies: Ability to adapt to changing technical requirements and learn new dental imaging, digital dentistry, and clinical technologies as they are introduced within the School of Dental Medicine.

How to Apply:

For full consideration, please submit the following document(s):

1. A letter of interest describing relevant job experiences as they relate to listed job qualifications and interest in the position

2. Curriculum vitae / Resume

3. Three to five professional references, including name, address, phone number (mobile number if appropriate), and email address

Questions should be directed to: Oscar De Moya - oscar.demoya@cuanschutz.edu

Screening of Applications Begins:

STANDARD - 10 DAYS FROM POSTING

Anticipated Pay Range:

The starting salary range (or hiring range) for this position has been established as $63,107 - $84,563.

The above salary range (or hiring range) represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. This position may be eligible for overtime compensation, depending on the level.

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.

Total Compensation Calculator

Equal Employment Opportunity Statement:

CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.

ADA Statement:

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at hr.adacoordinator@cuanschutz.edu.

Background Check Statement:

The University of Colorado Anschutz is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

Vaccination Statement:

CU Anschutz strongly encourages vaccination against the COVID-19 virus and other vaccine preventable diseases. If you work, visit, or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz, you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work, visit, or volunteer, respectively. In addition, if you work in certain research areas or perform certain safety sensitive job duties, you must enroll in the occupational health medical surveillance program.