Sr Visual/UX Designer

** MUST BE WILLING TO WORK ONSITE IN SAN BRUNO, CA 5 DAYS/WEEK. RELOCATION ASSISTANCE IS AVAILABLE FOR THE RIGHT CANDIDATES. **

Position Summary

As a Senior UX Designer, you will lead the development and improvement of user-centered design strategies that create strong customer experiences. You will partner on user research, synthesize findings, and work with cross-functional teams to design intuitive, scalable interactions. You will connect design solutions to stakeholder needs and market trends, with usability and accessibility built in. Your work will guide prototyping, usability testing, and iterative improvements across the company's digital platforms.

About the Team

The Global Design Homepage, Navigation, and Events team shapes the architecture of the company's website and mobile app, including some of its highest-traffic areas. The team designs homepage experiences that feature products, events, and value, and helps customers move through their shopping journeys. It also develops solutions for major holidays and shopping events. Working across functions, the team uses user-centered design, prototyping, and usability testing to improve customer engagement and satisfaction.

What You'll Do

• Lead user research, including interviews, surveys, and site visits, to produce insights that inform design strategy.
• Develop and refine user journeys, storyboards, and interaction designs.
• Work with cross-functional teams and stakeholders to align UX solutions with business objectives and customer needs.
• Design and prototype scalable, user-centered interfaces that follow established design principles and platform guidelines.
• Conduct usability testing and iterate on designs based on feedback.
• Maintain documentation of design specifications, patterns, and style guides to keep work consistent across projects.
• Mentor team members and support their professional growth.

What You'll Bring

Core qualifications:

• Experience in user-centered design, including user interviews, surveys, and journey mapping
• Experience with prototyping, usability testing, and building scalable design solutions that follow native mobile conventions and style guides
• Experience with design tools such as Figma
• Experience with qualitative and quantitative research methods, data analysis, and turning findings into design improvements
• Ability to identify, engage, and communicate with stakeholders, and to build effective working relationships
• Ability to collaborate across functions and write clear, concise reports that support business strategy and customer needs
• Ability to manage time and prioritize while working with many stakeholders

Experience in at least one of the following:

• Retail or promotional design, including working with variants, business cases, and telemetry or data
• Information architecture and systems design, particularly for large-scale faceted experiences

Nice to have:

• Experience using AI-assisted tools to build functional prototypes