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Responsibilities include but are not limited to:
- Administer the incentive plans for the three businesses -- recurring plan cycles, deadlines, scorecard routines, validation, and issue resolution.
- Serve as the central contact for plan questions, participant inquiries, disputes, exceptions, and feedback from field managers, bankers, and support partners.
- Coordinate plan launches and plan changes, including stakeholder review, implementation readiness, documentation, communications, and post-launch follow-up.
- Partner with Sales & Service and business leaders to refine plan measures, weightings, eligibility rules, thresholds, payout mechanics, and crediting rules.
- Translate approved plan terms into operating procedures, plan calendars, control checkpoints, and test scenarios with named owners.
- Maintain the governance routines for plan changes, approvals, data-quality checks, escalation, and audit-ready evidence.
- Establish and lead the exception process -- intake, review criteria, approval levels, documentation, and reporting on exception volume and trend.
- Run the recurring governance forums where plan changes, exceptions, and performance issues are reviewed with business, Finance,
- Risk, and Compliance partners, owning the cadence, agenda, materials, and decision record.
- Validate scorecard, dashboard, and incentive-tracking logic against approved plan design -- define test scenarios, document defects, and confirm corrections with Data and Technology.
- Use Excel and Power BI to reconcile results, run reasonableness checks, and prepare performance reporting leaders can act on.
- Monitor plan performance for unusual trends, unintended behaviors, potential gaming, control gaps, and customer impact, and escalate what needs attention.
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Valley National Bank
$98,400.00 - $171,900.00 / yr
Oct 30, 2026