Operations Program Manager Research Non Employee Program

Summary

The Operations Program Manager serves as the central point of coordination for the Research Non-Employee (NE) Program within the Colorado Child Health Research Institute (CCHRI), supporting individuals from intake through offboarding.

This role acts as the connection point between research non-employees, principal investigators, CHCO and CU supervisors, Human Resources, and the Clinical Research Educator. The Operations Program Manager keeps the onboarding process moving, maintains records, and ensures all research non-employees have the access, training, and support their role requires during their time at CHCO.

Shift
Department Name: Research Business Services
Full time, 40 hours per week.
Monday - Friday, 8:00 a.m. - 5:00 p.m.

Duties & Responsibilities

• Manages the full lifecycle of research non-employees, from intake and onboarding through annual review and offboarding, ensuring each person has the access, training, and documentation their role requires
• Leads annual reviews of research non-employees, maintains accurate program records, and reports program metrics to research leadership.
• Develops, implements, manages and evaluates programs or initiatives from inception to completion in accordance with department, divisional and organizational goals and objectives.
• Develops short and long term plans, strategies, and goals for programs; monitors progress; assures adherence; and evaluates performance.
• Designs performance objectives; and implements, monitors, and adjusts programming to meet desired outcomes.
• Achieves operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; and implementing change.
• Meets financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; and initiating corrective actions.
  Develops communication strategies; provides updates to internal and external stakeholders; and compiles data and prepares reports and presentations.
• Coordinates internal resources and third parties/vendors for the execution of programs, projects, or initiatives.
• Creates and maintains comprehensive program documentation.
• Develops and facilitates training to address team member needs and identify relevant updates when needed.
• Develops outreach plan(s) according to program needs and capacity.
  

Minimum Qualifications

• Degrees
  • A Bachelor's degree in Healthcare Administration, Business Management, Business Administration or related field.
    
• Experience

  • Three years of progressively responsible experience coordinating, implementing, and developing programs.

• Preferred Qualifications
  
  • Demonstrated experience leading process improvement, such as mapping current workflows, identifying gaps, and putting improvements in place
  • Working knowledge of research operations, including research roles and responsibilities, training requirements, and compliance expectations for research personnel
  • Experience using project management and tracking tools (e.g., Smartsheet, Microsoft Planner) to manage high-volume work and monitor progress
  • Advanced skills in Microsoft Office
  • Experience with REDCap
• Equivalency
  • Professional experience, beyond requirements, in a related field may substitute for a Bachelor degree requirement on a year for year basis.
    

Salary Information
Pay is dependent on applicant's relevant experience.

Annual Salary Range (Based on 40 hours worked per week): $63,317.59 to $94,976.38

Benefits Information
Here, you matter. As a Children's Hospital Colorado team member, you will receive a competitive pay and benefits package designed to take care of your needs that includes base pay, incentives, paid time off, medical/dental/vision insurance, company provided life and disability insurance, paid parental leave, 403b employer match (retirement savings), a robust wellness program, and access to professional development tools, including an education benefit to help you advance your career.

As part of our Total Rewards package, Children's Colorado offers an annual employee bonus program that rewards eligible team members based on organizational performance. If organizational goals are met for the year, the bonus is paid out the following April.

Children's Colorado delivers annual base pay increases to eligible team members based on their performance over the previous year.

EEO Statement
It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information. The position is expected to stay open until the posted close date. Please submit your application as soon as possible as the posting is subject to close at any time once a sufficient pool of qualified applicants is obtained.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of attendance at or graduation from an educational institution. You will not be penalized for redacting or removing this information.

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