New

End User Services Coordinator 2nd Shift

General Dynamics Electric Boat

United States, Connecticut, Groton

Oct 30, 2026

Requisition ID

2026-21340

Location

US-CT-Groton

Seat Location

EB Groton Shipyard

Trade

Information Technology

Shift

2nd

Security Clearance Required

Secret

Overview

The Electric Boat Information Technology End User Services Team has an opening for 2nd Shift End User Services Coordinator for Electric Boats Groton Shipyard facility.

The responsibilities of this role include and not limited to:

Providing EndUser IT Support and managed service provider oversight for End User Services

Interfacing effectively with EB user community, management, and contracted IT service providers
Ensure compliance with organizational policies and procedures
Responding to user inquiry on service tickets placed from our customers regarding Managed IT services (desktop, tablet, and mobile device support, software updates, ect)
Responds to telephone, email, and on-line requests for technical support.
Documents, tracks, and monitors service tickets using applicable systems and tools.
Coordinate with other teams or departments to resolve service tickets as applicable.
Escalate unresolved issues
Support IT TechStop operations at Groton Shipyard

This position is located at our Groton Shipyard facility. This role is 100% on-site. 2nd Shift.

Qualifications

Required:

High school diploma or GED, or successful completion of a two-year technical/training program in information technology or similar.
2-8 years of experience in computer or technical support.
Ability to obtain and maintain a Secret security clearance through the Department of Defense

Preferred:

CompTIA A+ Certification
Experience in Microsoft 365 and cloud-based collaboration
Knowledge of Microsoft windows operating systems, mobile devices and printers/scanners, Microsoft Office Suite, and ticketing system applications

Skills

The ability to work independently and as a member of functional work teams
Ability to prioritize and multitask assigned issues in a fast-paced work environment
Knowledge of Microsoft products
Ability to read and interpret written instructions
Customer Service skills

Physical Qualifications

Color Vision, Light Lifting

Environmental Attributes

Inside

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