Strategic Business Operations Coordinator

About Crisis24

Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge capabilities, allowing prominent organizations, disruptive brands and influential people to operate with confidence in an uncertain world. Backed by proprietary AI-enabled SaaS technologies, advanced Global Operations Centers, an extensive global footprint, and the largest team of private-sector intelligence analysts in the world, we deliver localized insights and global perspectives alongside medical, security, crisis response, embedded intelligence, and consultancy services as a preferred partner for Fortune 500 corporations.

At Crisis24, we don't just offer jobs - we offer missions. We recruit the very best from the military, intelligence agencies, academia, law enforcement, medicine, or any of our areas of specialty. We protect more than places. We protect people, reputations, and lifestyles, with integrity, discipline, discretion, and purpose. Whether you're stepping into civilian life after service, seeking personal or professional growth, or bringing specialized expertise to a higher calling, we match your ambition with real opportunity. Do the most important work of your career, helping safeguard the world's most important organizations and individuals against risk.

More information is available at https://www.crisis24.com/careers

Strategic Business Operations Coordinator

Reports To: Chief Medical Director

Position Summary responsible for coordinating activities that support business growth and strategic initiatives across Crisis24 Global Medical Concierge Practice. This role serves as a central point of coordination for business development support, opportunity management, proposal coordination, contract administration, process improvement, and cross-functional communication.

This position is not responsible for executing operational client delivery work directly. Instead, it ensures strategic initiatives remain organized, and aligned with organizational objectives by coordinating stakeholders, providing support with monitoring progress against contractual commitments, identifying risks, and providing leadership with objective operational visibility. Success in this role is measured by improving execution of the administrative aspects of the contract lifecycle process to enable more efficient and effective business growth. As a by-product of ensuring contractual obligations are tracked with clear leadership visibility, this will help ensure the organization consistently delivers high-quality services that strengthen client relationships and generate new opportunities.

Key Responsibilities

Strategic Business Development & Opportunity Coordination

• Support leadership in coordinating business development initiatives, RFPs, QBRs, proposal responses, and client presentations.
• Support the proposal process by monitoring milestones, and ensuring timely completion of deliverables.
• Coordinate with subject matter experts to gather technical, operational, pricing information, resource/staffing impacts, as well as supporting documentation.
• In coordination with the PSG proposal team, maintain proposal templates, response libraries, and standardized proposal content.
• Ensure all leads and opportunities are accurately entered and maintained within Salesforce.
• Monitor the business development pipeline to ensure every active lead and opportunity has a defined action plan, assigned owner, key milestones, and target completion dates.
• Provide GMCP leadership with objective reporting on pipeline health, proposal status, and business development activities, performance metrics, and renewal planning.
• Coordinate post-award transition activities to ensure seamless handoff from business development to operations.

Strategic Program Coordination

• Support operational coordination and tracking of strategic initiatives across On-Site Medical Operations and Private Client Operations.
• Assist leadership in monitoring execution against contractual obligations, agreed deliverables, timelines, and project milestones.
• Identify special project risks, schedule conflicts, resource constraints, and execution gaps while coordinating corrective actions with operational stakeholders.

Executive Reporting & Communications

• Assist leadership in developing executive briefings, dashboards, reports, presentations, and operational summaries to support strategic planning, business development, and operational decision-making.
• Coordinate strategic meetings, leadership action items, and follow-up activities.

Qualifications

Required

• Bachelor's degree in Business Administration, Healthcare Administration, Project Management, Communications, or a related field, or equivalent professional experience.
• Five (5) or more years of experience supporting strategic programs, business operations, contracts, project management, or organizational initiatives.
• Strong organizational, analytical, documentation, and multitasking skills.
• Excellent written and verbal communication abilities.
• Demonstrated ability to coordinate multiple concurrent priorities while meeting deadlines.
• Proven ability to work effectively across cross-functional teams and influence without direct authority.

Preferred

• Experience coordinating RFPs, RFQs, proposals, or government/commercial contracts.
• Experience supporting healthcare, security, consulting, emergency management, or professional services organizations.
• Experience with Salesforce CRM and project management platforms such as Asana, Smartsheet, Microsoft Project, or similar.
• Experience developing executive reporting, operational dashboards, and workflow documentation.
• Advanced proficiency in Microsoft Office Suite, including Excel, PowerPoint, Word, Teams, and SharePoint.

Core Competencies

• Strategic Business Development Support
• Opportunity & Pipeline Management
• Strategic Program Coordination
• Proposal Management
• Contract Operations
• Executive Reporting & Strategic Communications
• Operational Planning
• Process Improvement
• Cross-Functional Collaboration
• Stakeholder Management
• Organizational Effectiveness
• Continuous Improvement
• Attention to Detail
• Analytical Thinking
• Project Coordination

Information Security

• Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Crisis24 is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.