Job Title: Contract & Payout Operations Analyst (Sales Operations Analyst I)
Duration: 12 months (Possibility of extension
)
Location: Austin, TX- Hybrid - 3 days/week in office
Summary
- This role owns the day-to-day data inputs, tracking, reporting, and transactional execution that keep client's partner incentive and investment programs running: Salesforce record hygiene, contract intake into internal tooling, supplier onboarding coordination, payout request submission and tracking, recurring report maintenance, and cross-system completeness checks.
- The work is high-volume, detail-intensive, and deadline-driven. A single mistyped field can hold up a partner payment, misstate a number in a leadership review, or fail a finance control. The ideal candidate finds genuine satisfaction in a clean, fully reconciled dataset - and in a payout that clears first-pass with no exceptions.
Responsibilities
Contracts & Records
- Create, update, and maintain Salesforce records (accounts, contracts, incentive requests, payout records) with full field completeness.
- Run regular hygiene sweeps to identify blanks, stale values, duplicates, and mismatches.
- Input executed contracts and associated metadata - entity, term dates, caps, approved amounts, GL account, cost center, project, purchasing category, supplier number - into Salesforce and adjacent internal tools, validating each field against the source document.
Procurement & Supplier Onboarding
- Coordinate supplier setup and onboarding through internal procurement systems; track intake requests from submission through supplier record activation.
- Monitor onboarding and third-party assessment status, escalate blockers, and keep requesters informed of pipeline status.
- Maintain accurate supplier reference data - name, entity, status, supplier ID - and verify consistency across procurement systems and Salesforce.
- Support contract, PO, and non-PO documentation requirements, maintaining a complete and audit-ready file trail.
Payout Operations
- Prepare and submit payout requests with complete, correctly formatted supporting detail, including invoice descriptions, amounts, currency, dates, coding, and required attachments.
- Perform pre-submission validation to confirm payout amounts fall within contract caps and approved amounts, accounting codes match the parent budget, and the entity matches the contract.
- Track payouts end-to-end from request through approval to payment, maintaining a single source of truth for status and aging.
- Diagnose and resolve rejections and exceptions at root cause, resubmit, and document recurring patterns for prevention.
- Reconcile paid amounts against approved and contracted amounts, escalating variances with supporting detail.
- Partner with Revenue Accounting, Deal Operations, and Finance on documentation requests and month- and quarter-end close support.
Reporting, QA & Tooling
- Maintain recurring trackers, dashboards, and status reports on a fixed cadence; refresh inputs, reconcile against source systems, and flag variances.
- Produce payout and budget utilization reporting - committed vs. approved vs. paid vs. remaining - at partner, program, and portfolio level.
- Run structured completeness checks against defined criteria before records advance a stage; produce exception lists identifying gaps and owners.
- Reconcile entity data across Salesforce, contract records, procurement and supplier systems, finance systems, and trackers.
- Manage lists, picklists, templates, access requests, intake forms, and queue configuration in internal tools, and document their operation.
- Own open-item logs and follow up with stakeholders on outstanding inputs.
- Maintain current, step-by-step SOPs for all recurring processes as tooling evolves.
Minimum Qualifications
- 1-3 years of experience in operations, sales/revenue operations, contract administration, procurement, AP/AR support, data entry/QA, or a related field.
- Demonstrated hands-on Salesforce experience; able to navigate objects, list views, reports, and bulk edits independently and explain how records relate.
- Exposure to transactional finance or procurement workflows (invoices, payments, POs, supplier setup, approval routing). Formal accounting background not required.
- Strong spreadsheet skills, including lookups, pivot tables, conditional logic, data cleanup, and basic reconciliation.
- Demonstrated track record of accuracy in high-volume, detail-oriented work.
- Clear, concise written communication; able to flag an issue succinctly with the relevant facts attached.
- Ability to follow documented processes precisely and identify when a process itself is broken.
Preferred Qualifications
- Comfort operating in ambiguity across multiple systems that do not perfectly reconcile.
- Demonstrated discretion handling confidential partner, contract, and financial information.
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