Product Experience Manager

Job Title: Product Experience Manager

Location: Plano, TX

Pay Rate: $57.48 per hour

Schedule: Fully on-site, Monday thru Friday 8:00AM to 5:00PM (hours may vary)

Staffmark Total Talent Solutions offers this exciting contract opportunity at a global leader in electronics, mobile devices and appliances located in Plano, TX.

Product Experience Manager

Top Skills:

1. Data analytics
2. Project management
3. VOC strategy

Responsibilities:

* Own the end-to-end ratings & reviews strategy across retail and DTC channels, turning fragmented feedback data into a single, trusted source of truth that marketing and product teams rely on for decision-making.

* Translate large volumes of unstructured review and survey data into clear, prioritized insights - identifying the handful of issues or opportunities that matter most.

* Partner cross-functionally with Product Marketing, Customer Service and Marketing teams to ensure VOC findings directly influence product improvements, messaging, and launch readiness.

* Build and maintain a repeatable VOC reporting cadence (monthly scorecards, quarterly readouts, and executive summaries) that gives leadership a real-time pulse on brand and product sentiment.

* Identify and stand up new listening tools, sentiment analysis methods, or AI-assisted text analytics to make the program faster and more predictive rather than purely retrospective.

* Drive ratings and reviews programs through partnering with key stakeholders to drive quantifiable review volume against identified KPIs for key product launches and ongoing review incentivization across the portfolio.

* Track ratings & reviews performance against competitors, flagging emerging risks (e.g., quality issues surfacing in reviews before they show up elsewhere) so teams can respond proactively.

* Champion a customer-centric mindset across the Digital Appliances org, coaching stakeholders on how to read and use VOC data rather than just handing them a report.

Requirements:

* Bachelor's degree in Marketing, Business, Data Analytics, or a related field, or equivalent practical experience.

* 3-5 years of experience in voice-of-customer, market research, customer insights, or ratings & reviews management, ideally within consumer electronics, appliances, or another durable goods category.

* Demonstrated experience working with ratings & reviews platforms (e.g., Bazaarvoice, PowerReviews, Yotpo) and/or text/sentiment analytics tools.

* Hands-on experience with Sprinklr (or a comparable enterprise VOC/social listening platform such as Medallia, Qualtrics, or Clarabridge) for sentiment analysis, theme detection, and reporting across reviews and customer feedback channels.

* Strong analytical skills with the ability to synthesize large, messy datasets into clear narratives and recommendations for non-technical stakeholders.

* Proven track record partnering across marketing, product, and CX functions to drive action from customer feedback - not just report on it.

* Excellent written and verbal communication skills, including comfort presenting findings to senior stakeholders.

* Proficiency with data visualization/reporting tools (e.g., Excel, Power BI, Tableau, or similar).

Preferred Skills:

* Experience in consumer electronics, appliance, consumer durables, or connected home/IoT product categories.

* Experience working in a large, matrixed organization with multiple internal stakeholders.

* Prior contract or project-based work where you had to ramp quickly and show impact fast.

Staffmark talent working with this client receive competitive compensation and a great benefits package!

Benefits Include:

• Medical
• Dental
• Vision
• 401k
• Paid Time Off, + more!

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.