Global Datacenter Operations Technician

Responsibilities

• Commitment to excellence, attention todetailand organizational skills are critical components for this job. Flexibility and responsiveness to changing situations will berequired.

• Independently evaluate, prioritize, and resolve infrastructure service issues, applying professional judgment to determineappropriate solutionsand escalation paths.

• Serves as a subject matter expert in diagnosing complex infrastructure problems; independentlydeterminesand implements corrective action in time-sensitive environments.

• Ability to follow polices and best practices whenInstallingservers and network equipment into cabinets and racks, whilemaintainingall required documentation and records.

• CAT6, single-mode, and multi-mode fiber cabling installations and suppor.

• Ability toassescabinet power load and consumption measurements, tomaintainbalanced power distribution and operationalsafety requirements.

• ManagingInventory control for servers, components and cables using DCIM software.

• Manages work intake, prioritization, and resolution tracking throughticketing system, exercising judgment in assigning urgency anddeterminingresolution approaches.

• Handlinglifecycleprocess of IT and infrastructuredevices. Such asplanning and coordination of equipmentmigrations,newequipment installations, and following proper disposal of unused equipment.

• Authors andmaintainsauthoritative operational standards, best practices, and procedural documentation that govern data center operations, buildinginfrastructure support, and physical security.

• Leads and manages infrastructure projects from initiation through completion, exercising independent judgment on scope, approach, and sequencing.

• Handling oflogisticsas needed, to support global operationsand IT related support.

• Monitor andmaintainall Power sources that are part of the Data Center Operations Globally and all Global IT Office locations.

• Understanding of cable plant designs andfundamentalof variouscategory(CAT) cabling standards and fiber cabling froma patchingneeds andrequirement.Understanding ofstructured cabling systems.

• Security Systems Monitoring and Maintenance.

• Provides after-hours infrastructure support as a subject matter resource; independently assesses and resolves escalated incidentsin a team rotation.

Qualifications

• Minimumtwo- three yearsof working experience in data center facilities and infrastructure including power, cabling, and rack management design.

• High school diplomarequired. Post-secondary education in Information Technology ora relatedfield preferred.

• Working knowledge of networking,serverand cable hardware.

• Experienced with customer interaction and relations.

• Experienced with vendor relations on a professional level.

• Very organizedand detail oriented, with high degree of accuracy and follow-up.

• Excellent written and verbal communication skills (MS Office experience).

• Self-motivated, reliable team player.

• Ability to work in collaborative high-pressure environment.

• Mustpossessdesire to learnnew technologies.

• Consistently work to enhance system performance and systems availability.

• Preferred knowledge ofERPsystemsto generate purchase orders and manage invoices.

• May require working in cramped spaces or elevated locations.

• The ability tolift upto 50 pounds.

• Driver's license and reliable transportation (travel between office locationsrequired).

• Requires general understanding of building electrical and mechanical systems supportingthe datacenter operations. Licensed electriciana plus.