Japanese Bilingual Customer Service Representative - Part-Time

Position Title: Japanese Bilingual Customer Service Representative - Part-Time

Location: Arlington Heights, IL

Classification: Part-Time

Work Schedules: Mondays through Fridays, 9:00 AM to 5:00 PM (including a non-paid 1-hour lunch break), totaling 35 hours per week. (Mondays through Fridays from 9:00 AM to 3:00 PM (including a non-paid 1-hour lunch break, totaling 25 hours per week) may also be considered as an alternative option)

Summary

A premier real estate service company is looking for a detail-oriented and bilingual Customer Service Representative to join their Chicago office in Arlington Heights, IL. This role focuses on delivering professional client communications, managing service apartments, and coordinating day-to-day administrative operations to ensure high client satisfaction.

Essential Duties and Responsibilities include but not are limited to:

• Assist with setting up utilities for clients.
• Support clients who encounter issues with their housing accommodations.
• Follow up with clients approaching a lease renewal contract within 90 days.
• Update CRM systems and Excel spreadsheets to accurately manage client statuses.
• Coordinate client seminars and events.
• Support clients through the property move-in process.
• Communicate with new clients and provide advice via phone or web conference.
• Negotiate with property owners on behalf of clients.
• Maintain strong relationships with corporate clients.
• Manage daily operations for service apartments.
• Support other team members and collaborate on departmental goals.
• Perform general office administration duties as needed, alongside other customer service care tasks assigned by management.

Qualifications

Required

• Proficient in business-level Japanese and English (strong bilingual communication skills).
• Proficiency in Microsoft Office applications (Excel, Word, PowerPoint, Outlook) and basic computer skills.
• Strong overall communication skills with the ability to handle professional correspondence via phone, email, and in-person interactions.

Preferred

• Customer service experience, particularly within Japanese or Japanese-affiliated corporate environments in Japan or the United States.

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

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