New 
Night Auditor- Overnight Front Desk Agent
 Omni Hotels & Resorts | |
19-19
| |
 United States, Texas, Fort Worth | |
| 1300 Houston Street (Show on map) | |
 Sep 15, 2026 | |
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Overview:
To oversee and coordinate all night time front desk and audit functions, execute computer maintenance requirements, and ensure all financial transactions for the day are verified and balanced. Responsibilities: * Preparation of daily reports and distribution as directed. * Accurate preparation of VIP, complimentary, house use rooms, and out of order lists. * Conduct back up procedures for Epitome and drop tape nightly. * Handling Express checkouts ensuring their completion. * Completion of third shift Night Audit checklist * Balancing of daily postings and revenue. * Ensure adequate communication the following morning to all necessary departments by communicating through "Wrap-Up" emails. * Understanding of all front office standards and assist in solving deficiencies. * Documenting errors made by cash handling auditors. * Prepare In-house allowance and adjustment spreadsheets each day. * Prepare and send out the DAR to appropriate team members. * Balancing of daily posting and revenue, and resolution of inaccuracies. * Ensuring nightly transmission of credit cards through IPU and Epitome. * To be thoroughly acquainted with all check-in and check-out procedures and policies. * To be a main liaison between guest and the hotel. * To appropriately protect confidential guest information and guest room key access according to front office SOP's. * To be thoroughly acquainted with PBX Operator duties. * Be familiar with emergency procedures and Alarm System in the PBX department. * Be familiar with guest scenarios and follow-up on all guest requests and concerns, effectively adhering to the service recovery process. * To be thoroughly knowledgeable of all Front and PBX Moments of Service scenarios, and execute to standard. * Be familiar with all systems and equipments as related to the Front Office (EPITOME, Nucleus, GoConcierge, Synergy, Vingcard Vision, Two-Way Radio Dispatch, ISD Firepanel) * Be familiar with all hotel rate plans and rate codes, understanding rate strategy when making rate changes for guests. * Be familiar with all hotel amenities (to include Wireless Internet, Select Guest Program, Frequent Flyer Mileage Program, Laundry Services, and Omni Kids Program) * To be familiar with all hotel facilities (F&B outlets, Business Center, Fitness Center, Concierge Lounge, Outdoor Pool, Meeting Space, Parking Garage) * To be familiar with the inter-relationship between the different departments (to include PBX, Guest Services, Housekeeping, F&B outlets, Banquets, Sales, Engineering and Purchasing) * To be familiar with local attractions and businesses (to include, Museums, Restaurants, Malls) * Aid guests in locating other areas of the hotel (walk them to destination if possible) * Familiarity with parking validation procedures and Good Night's Rest Policy * Effectively operate computer, printer, telephone, pen/pencil, photo-copying machine, facsimile machine, two-way radio * Be actively engaged with our guests. Identify the needs of our guests and meet these needs, aiming to exceed expectations at every opportunity. * Deliver personalized, memorable guest experiences by utilizing the Power of One. Qualifications: * Excellent customer service and problem solving skills * Must have strong communication, computer and organizational skills * Maintain a professional business appearance, attitude, and performance * Prior guest service experience required, preferably hotel front office experience * Must be able to work a variety of shifts, including weekends and holidays. * Move, bend, lift, carry, push, pull, and place objects weighing up to 30 pounds without assistance. Stand, walk or sit for an extended period or for an entire work shift. Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift. | |