Residential Energy Efficiency Contractor Manager

Description

Leidos is seeking a Residential Energy Efficiency Contractor Manager to help strengthen and grow the contractor network that delivers the Ameren Illinois Energy Efficiency Program. Contractors, known within the Program as Program Allies, are central to helping customers access energy efficiency opportunities across Illinois.

This highly collaborative, contractor-facing role sits at the intersection of contractor success, customer experience, and Program performance. You will build trusted relationships with residential HVAC and weatherization contractors, help them navigate and succeed within the Program, use data and field feedback to identify opportunities for improvement, and ensure the contractor perspective is represented as Program strategies, processes, and requirements evolve.

The right person is comfortable working at both the programmatic and field levels. You will look across the network to identify trends, capacity gaps, performance opportunities, training needs, and barriers to participation, then work across teams to develop and implement practical solutions. This is a fast-paced environment where not every challenge comes with an established SOP; successful candidates are curious, take initiative, collaborate well, and follow ideas through to implementation.

Location: Ameren Illinois and Leidos believe it is very important to provide employment opportunity to the utility ratepayers that reside in Illinois. Therefore, there is strong preference for the successful candidate to be located in the Ameren Illinois service territory.

Primary Responsibilities:

• Own the performance management of the Residential Program Ally contractor network across the Ameren Illinois service territory, building trusted relationships while supporting contractors in meeting Program expectations and mutual goals.
• Monitor contractor network health and performance using participation, production, quality, training, geographic coverage, trade capacity, and other available data to identify risks and opportunities and develop targeted strategies.
• Serve as a two-way conduit between contractors and the Program-translating Program requirements and priorities into practical contractor guidance while ensuring contractor feedback and field realities are meaningfully represented in Program design and implementation discussions.
• Strengthen contractor capacity, particularly across residential HVAC/air-source heat pumps and weatherization/building-envelope services, through targeted recruitment, training, technical resources, and ongoing engagement.
• Identify gaps in contractor coverage by geography, trade, capability, and anticipated Program demand and develop recruitment and development strategies with Program teams and implementation partners.
• Support contractors through onboarding and ongoing participation, including orientation, certifications, agreements, insurance, Program requirements, incentive updates, issue resolution, and other participation requirements. Maintain accurate contractor information and engagement records in Aleet (Salesforce).
• Collaborate across Residential and Business Program Ally teams, field teams, training/workforce development, marketing, Program management, Ameren Illinois, and implementation partners to create a consistent contractor experience wherever practical. | Serve as a bridge between Program Allies and marketing teams, helping translate contractor needs and opportunities into effective marketing support and encouraging contractor-driven customer lead generation that can be amplified through Program marketing resources and campaigns.
• Identify recurring contractor challenges and take initiative to develop scalable solutions, process improvements, communications, training, or other interventions, using CRM and Program data to prioritize outreach, track follow-up, and inform network strategy.

Required Education & Experience:

• Bachelor's degree and a minimum of 3 years of relevant experience in residential energy efficiency, contractor/account management, construction, program implementation, or a related field; or 5+ years of equivalent relevant experience in lieu of a degree.
• Demonstrated experience working directly with contractors, trade professionals, or similar external partners and building productive, long-term relationships.
• Working knowledge of residential energy efficiency and the ability to understand and discuss areas such as HVAC/heat pumps, weatherization, building envelope, and related customer or contractor considerations.
• Strong communication and collaboration skills, with the ability to adapt communication style across contractors, customers, technical staff, Program teams, implementation partners, and leadership.
• Demonstrated ability to balance contractor support and advocacy with Program requirements, performance expectations, and accountability.
• Demonstrated initiative, problem-solving ability, and comfort working in a fast-paced environment where processes and solutions are not always fully defined.
• Strong organizational skills and above-average attention to detail, with the ability to manage multiple priorities, maintain accurate records, and follow through on commitments.
• Experience using Salesforce or a similar CRM/project management system to manage relationships, track activity, and support performance or reporting needs.
• Valid driver's license and reliable transportation, with willingness and ability to travel up to 50%, including occasional overnight travel.

Preferred Qualifications:

• Direct experience with utility energy efficiency or incentive programs, including contractor-facing program implementation.
• Experience using Salesforce/Aleet or a comparable CRM to manage contractor relationships and track performance.
• BPI, RESNET/HERS, LEED, HVAC, building performance, weatherization, or similar industry certification or training.
• Project or program management experience, particularly involving cross-functional or multi-stakeholder initiatives, and experience using contractor/customer feedback and performance data to improve programs, processes, training, communications, or service delivery.

Although this role will primarily support the Ameren Illinois Energy Efficiency Program, Leidos will be the employer of the person, Ameren Illinois does not take any role in selecting the person for employment, and Ameren Illinois will not have any role in managing the work performed by the person.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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