Principal Data and AI Architect

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About the Team

We are a Data & AI Architects team focused on helping Global Public Sector customers, spanning Defense, Federal/Civilian, State and Local Government, Higher Education, and Nonprofits, understand what this new AI era makes possible, and what it actually takes to make the possible a reality: the right architecture, a trusted data foundation, a clear operating model, and an adoption path that scales within the constraints and mission drivers of government and public-serving institutions. We work in the field, close to customers, close to our Agentforce and Data 360 sellers, and close to Product, Engineering, Support, and delivery teams. We are expected to know the public sector domain, understand the wider ecosystem including common government vendors and compliance frameworks, bring a strong point of view, and help guide the architectural decisions that turn AI ambition into trusted mission and business outcomes.
We are looking for architects who love hard problems, think in systems, and are energized by the transformation AI is driving across government and public institutions. We value people who understand how the whole public sector landscape fits together, including its unique security, compliance, and procurement realities, and where Salesforce creates the most leverage within it.

About the Role

As a Data & AI Technical Architect on our Global Public Sector team, you are the expert thought leader and senior field specialist for defense, federal, state, local, higher education, and nonprofit customers evaluating, implementing, and expanding their use of Salesforce Data 360 (Data Cloud), Agentforce, and the broader enterprise data and AI ecosystem.
Your work sits at the intersection of technical architectural, solution engineering, applied data and AI, and delivery-aware judgment on what it takes to make a solution succeed in a government or public sector environment. You help customers translate their mission and data and AI ambitions into practical, actionable architectures that also satisfy the security, compliance, and governance requirements common to the public sector. This role asks you to go both deep and wide: deep on the trusted data and agent foundation that everything else depends on, and wide across the ecosystem on which your customers actually run their mission, because real architecture lives at the seams between systems, not inside any single product.

What You'll Do

• Share a clear point of view on enterprise data and AI for public sector missions, how agents, data platforms, CRM, trust, identity, workflow, governance, security, compliance, and adoption come together into something that delivers value through Salesforce.

• Deeply understand our data & AI products and articulate the value of the Salesforce platform to defense, federal, state, local, higher education, and nonprofit stakeholders.

• Partner with sellers and solution teams to uncover customers' real mission problems, shape technical strategy, and pressure-test feasibility, security posture, and cost-to-serve early.

• Lead customer architectural discussions around Data 360, Agentforce, data structures and patterns, AI readiness, identity management, governance, integration, automation, compliance, and business/mission value.

• Build customer confidence through demos, prototypes, proofs of concept, reference patterns, and architectural walkthroughs that demonstrate what's real as well as what it will take to operationalize and scale within public sector constraints.

• Continuously scan the horizon and tinker to refine your judgement on what's worth building and how to build within the public sector data and AI space.

• Turn what you learn in the field into reusable assets, enablement, best practices, and product feedback that extend your impact beyond your immediate teams and stakeholders.

What You'll Bring

You are a builder as much as an advisor. You are comfortable picking up new tools and technology, and are not afraid to get hands-on. You can craft and deliver an engaging story and also pressure-test the architecture behind it. You go deep without getting lost and wide without getting shallow. You bring field presence and credibility across a range of levels with your ability to effectively engage customer executives, enterprise architects, data platform owners, security and governance leaders, technical practitioners, sellers, partners, and delivery stakeholders.

Qualifications

• 7+ years experience in technical architecture, enterprise architecture, solution engineering, consulting, implementation, software engineering, product development, or related work in complex enterprise environments; experience in defense, federal/civilian, state, local, higher education, or nonprofit environments preferred.

• A track record of shaping technical strategy with input from customers and/or stakeholders, validating solution approaches, and connecting mission or business needs to technology decisions.

• Strong understanding of enterprise data, AI, integration, governance, security, privacy, and platform architecture concepts and patterns; familiarity with public sector compliance frameworks (e.g. FedRAMP, StateRAMP, CJIS, NIST) is a plus.

• Experience working across Sales, Product, Engineering, Support, and delivery or customer teams to move solutions from idea to execution.

• The ability to distill and communicate complex technical ideas to executive and technical audiences, including government and institutional stakeholders.

• Demonstrated curiosity and learning velocity in emerging technologies, especially within the AI, data, automation, and agentic systems space.

• Bachelor's degree in Computer Science, Software Engineering, Electrical Engineering, Data Science, other STEM degrees or equivalent work experience. Graduate study a plus.

• U.S. citizenship required.

Helpful Experience

We care most about architectural judgment, learning velocity, and stakeholder impact. Experience with any of the following technologies and functions is a plus:

• Salesforce Data 360 (Data Cloud), Agentforce, MuleSoft, Tableau, Informatica, or the broader Salesforce Platform, ideally within government or public sector deployments.

• Experience with public sector-common vendors and platforms such as AWS (including AWS GovCloud), Microsoft/Azure Government, Palantir, Databricks, or Snowflake, in a pre-sales, solution engineering, or forward-deployed engineering capacity.

• Conversational AI, voice-enabled AI agents, real-time voice orchestration, telephony integrations, or multi-channel service experiences.

• Modern data platforms such as Snowflake, Databricks, BigQuery, RedShift, and the hyperscaler ecosystems around them.

• AI agents, generative AI, AI governance and observability, external agent ecosystems, hyperscaler AI services, or enterprise automation.

• Familiarity with public sector security and compliance requirements (e.g. FedRAMP, StateRAMP, CJIS, IL4/IL5, NIST 800-53) and identity/access frameworks common in government environments.

• Programming languages such as Python, common data structures and tooling, and AI-assisted development pipelines.

• Building demos, prototypes, proofs of concept, workshops, reference architectures, or field enablement assets.

The Architect Who Thrives Here

You will thrive as part of our team if you seek to understand customers' real problems, not just the stated requirements. You are curious about how organizations work, where data and processes break down, where AI can create leverage, and how businesses need to evolve to succeed. You are a leader who confidently defines the what, how, and why, and challenges the status quo when you see a better path. You are excited about AI while remaining grounded in what makes it work well: trusted data, clear use cases, strong architectures, governance, adoption, and demonstrable value.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.