Community Manager (Beauty)

Partnering with Aquent, a globally recognized leader, this organization stands at the forefront of the beauty industry, dedicated to enhancing lives through innovative products and experiences. As a powerhouse in shaping beauty trends and fostering a vibrant community around its beloved brands, this company offers an exciting opportunity to contribute to a dynamic and influential team that directly impacts consumer engagement and brand evolution.

Are you a social media enthusiast with a passion for connecting with consumers and shaping brand experiences? We are seeking a dynamic and insightful individual to become the direct voice of a beloved brand across various social platforms. In this pivotal role, you will actively engage with consumers, shaping their online journey and fostering a vibrant community. Your contributions will be instrumental in providing expert advice, leveraging consumer feedback, and directly influencing product and content strategies, making a tangible impact on how the brand connects with its audience and evolves its offerings.

What You'll Do

• Engage proactively and reactively with fans and followers across diverse social platforms, ensuring timely and meaningful interactions.
• Support public communication channels, including social media, reviews, and Q&A, by offering valuable insights, strategic recommendations, and active engagement that elevates brand presence.
• Participate in brand and customer care trainings, work sessions, and meetings to remain at the forefront of social strategies and best practices.
• Utilize provided social FAQ documents to expertly navigate new product introductions and significant social moments, ensuring consistent and accurate communication.
• Craft custom, clear, and consumer-understandable responses that effectively address inquiries and resolve issues, fostering positive brand sentiment.
• Identify and propose innovative methods to influence consumer purchasing decisions, driving engagement and brand loyalty.
• Escalate critical customer complaints to internal care and brand teams, actively contributing to problem-solving and enhancing the customer experience.
• Support an ongoing gifting program based on team goals, sourcing relevant talent and managing outreach for product distribution via a designated platform, directly impacting brand visibility.
• Develop agile solutions when challenges arise within the gifting program and maintain detailed tracking of individual results, ensuring program success.
• Stay informed about emerging social media platforms, tools, and industry best practices, positioning the brand as a leader in digital engagement.
• Achieve and maintain a 100% reply rate and consistently meet established response time goals across all social channels, upholding brand responsiveness.
• Uphold consumer satisfaction and sentiment scores as defined by the team, ensuring a positive brand perception.
• Demonstrate flexibility in scheduling, including working weekends, to meet critical business needs and maintain continuous brand engagement.
• Consistently meet high-quality standards in all customer interactions across all channels, reinforcing brand excellence.
• Proactively identify opportunities to improve policies or processes and lead initiatives to enhance service and customer satisfaction, driving continuous improvement.
• Document product-related issues thoroughly to inform future product improvement and development, directly influencing product evolution.
• Accurately input required information into the customer relationship management (CRM) system and surveys to ensure data integrity, supporting strategic decision-making.

Required Skills & Experience

• Bachelor's Degree.
• 1-2 years of experience in social media engagement.
• Proven knowledge and experience with major social media platforms.
• Ability to thrive in a fast-paced, dynamic environment, working both independently and as part of a cross-functional team.
• Strong sense of urgency, high degree of flexibility, adaptability, resourcefulness, and responsiveness; willingness to work outside standard hours, including weekends.
• Capability to report insights back to internal teams to inform product, experience, and content creation strategies.
• High level of organization, meticulous attention to detail, and a positive attitude.
• Exceptional writing skills.
• Excellent problem-solving ability.
• Proficiency in Microsoft applications, including PowerPoint, Word, and Excel.

Nice-to-Have Qualifications

• Customer Service experience.
• Customer-obsessed mindset.
• Interest in beauty, fashion, and/or lifestyle brands.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands. Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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