Lead Service Manager

UDR, Inc. and its affiliated companies are seeking a Lead Maintenance Manager to join our team at Vitruvian West, our exclusive apartment community (1154 homes) located in Addison, TX.

As a Lead Maintenance Manager, every day is an opportunity for you to be an innovative thinker, strategic planner and an excellent coach rallying your team to achieve its highest potential in order to accomplish the community's financial, operating and resident services goals.

Essential Functions:

• Lead, direct and supervise the maintenance team in their day-to-day functions.
• Interview, train, and develop/mentor maintenance team.
• Analyze operations, manage expenses, and initiate change to improve the community's performance.
• Engage and advance ideas to increase team productivity, improve resident's experience and drive profitability.
• Play a significant role in supporting the company's operating platform by embracing technological advancements and adoption of new innovations.
• Develop standards for the cleanliness and overall appearance of the community's grounds, amenities, building exteriors/interiors, market ready units, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community.
• Schedule and/or assist the service team with service tickets and follow up to ensure repair/request was completed to resident's satisfaction.
• Responsible for scheduling contractors to complete apartment turnovers and repairs, tracking progress, and providing final inspection of the work provided.
• Daily communication with after-hours call center to ensure dispatched calls were resolved and/or if additional follow up is needed.
• Resolve escalated maintenance and customer service issues by ensuring appropriate action is taken to repair and/or restore service within the quality and time standards established by the organization.
• Identify, communicate, and implement opportunities to improve resident happiness and service.
• Foster an on-going positive relationship with residents throughout their residency, confirming their expectations are being fulfilled.
• Review Net Promoter Score (NPS) responses to proactively improve resident's experience and overall perception.
• Order supplies/equipment using Ops Technology to maintain appropriate levels of inventory within budgeted guidelines.
• Assist or complete the pre-move-out inspections on a timely basis.
• Conduct community inspections, host safety meetings and maintain the safety zone to ensure the well-being of residents and mitigate liability.
• Monitor staff performance including performance reviews and address performance problems through corrective action and dismissal.
• Approve time records and requests for time off.
• After hours on-call rotation may be required.
• Perform other duties as assigned or as necessary.

Competencies:

• Organizing- Can marshal resources (people, funding, material) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently arranges information and files in a useful manner.
• Time Management- Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more vital priorities; gets more done in less time than others; can attend to a broader range of activities.
• Problem Solving- Uses rigorous logic and methods to solve tough problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at candid analysis; looks beyond the obvious and doesn't stop at the first answers.
• Customer Focus- Is dedicated to meeting the expectations and requirements of internal and external customers; gets firsthand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Experience, knowledge, and Skills:

• Supervisory/managerial experience
• Experience as a Lead Maintenance Manager, Senior Maintenance Manager or Maintenance Manager in the multi-family, hospitality, or similar industry
• Experience overseeing multiple apartment communities consisting of 600 units or more
• Competency in residential plumbing, electrical, appliance repair, HVAC, painting, and drywall
• Customer service experience
• Proficient in the use of modern technology, especially computers and smartphones
• Valid driver's license

Education:

• High school or equivalent preferred
• EPA Type II or Universal certification required
• EPA Type I (Section 608) certification preferred
• Certified Pool Operator (CPO) certification a plus

Career Development and Advancement

We offer ongoing education opportunities to encourage the skillset development of our employees and have a validated culture of enhancing the growth and advancement of their individual career goals. We believe our employees are the organization's most important asset.

Exceptional Benefits:

We offer a comprehensive benefit package, Company matched 401(k), vacation and personal time (up to 10 vacation days, 6 sick days, 4 personal days, and 2 floating holidays per year) plus company observed holidays, discounts to live in our best-in-class communities, tuition reimbursement, company sponsored events, community service days, and our annual President's Club held in Las Vegas, honoring our associates for their exceptional customer service and operational excellence.

Benefits Offered:

• Medical, Dental, Vision Plans
• Medical Flexible Spending Account
• Dependent Care Spending Account
• Lifestyle Spending Account
• Supplemental Term Life Insurance
• Voluntary Cancer Insurance
• Supplemental Short-Term Disability Insurance / AD&D Insurance
• Voluntary Long Term Care Insurance
• 401(k) Plan with company match

Salary:

• $98,000/year

Bonus Potential:

• Eligible for 10% annual bonus potential, based on personal and company performance

About UDR, Inc.

UDR, Inc., an S&P500 company, is one of the nation's largest owners and managers of residential apartment communities. Become a part of a company that is the industry leader of transformational change and operational innovation!

UDR Inc. is an Equal Employment Opportunity Employer.

UDR is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

UDR is committed to providing and maintaining a diverse workforce and an inclusive work environment with equitable access and opportunity for associates to participate, grow, and reach their full potential.