Business Technical Support Analyst 2

#CA-SS

THIS IS A FULL-TIME CAREER POSITION located at the California Department of Public Health (CDPH), based in Richmond, CA at CDPH's laboratory campus. This position maintains normal working hours from 8:00 a.m. to 5:00 p.m., Monday through Friday. This is an on-site position.

The incumbent is responsible for a variety of recurring, well-defined tasks requiring occasional innovative problem-solving; provides full life cycle of end user device solutions including evaluation, configuration, provisioning, training, security, tracking and support for an end user computing environment. The incumbent provides first-level Information Technology (IT) support to all programs on the Richmond Laboratory Campus (RLC) of the CDPH, which includes overall installation, maintenance, and administration of IT resources in support of a centralized IT environment. The incumbent serves as a first-level general personal computer technical support specialist supporting all CDPH employees, which may include both state and contract staff. Is responsible for diagnosing and resolving hardware, software, and connectivity issues, assists in the support of the day-to-day operations and maintenance of all IT hardware, software, and peripherals.

Apply By Date August 10, 2026 at 11:59PM; Interviews and recruiting process may occur at any time.

Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position

• Bachelor's degree in information technology, data science, computer science, data management related field, or equivalent experience.
• At least two (2) years of general information technology experience performing technical, analytical, or support tasks for computer and networking.
• Knowledge and skills to install information technology hardware and software systems on various devices, including network servers and peripheral devices.
• Skills to troubleshoot and make recommendations on information technology software and hardware systems, including network servers and peripheral devices.
• Excellent communication skills, both written and oral, to convey and present technical information to multiple levels of stakeholders, including non-technical audiences.
• Skills with use of Microsoft software products such as Outlook, Word, PowerPoint, Excel and Teams.
• Ability to create training materials, videos and web presentations for various levels of users

Preferred Qualifications

• Experience in public health and/or public health data and information technology systems.
• Experience with Microsoft, Active Directory, Azure, Citrix, Adobe, and two factor authentication.
• Experience with working in a laboratory/team environment using a ticketing system in a fast-paced environment.
• Experience working for or with governmental organizations.
• Skills to effectively communicate the capabilities and limitations of information systems, along with the ability to explain decisions, services or programs.
• Ability to make informed, sound judgment in selecting the ideal system method and techniques while consulting and troubleshooting with customers/users.
• Ability to apply public health laws, regulations, and policies specific to the data system.
• Ability to balance multiple competing programs demands.
• Ability to use relevant information and individual judgment to determine whether events or processes comply with policies and procedures.
• Ability to quickly learn new terminology.
• Ability to contribute as a strong member of a self-directed work team.
• Ability to develop constructive and cooperative working relationships with others and maintain them over time.

Key Responsibilities

• 60% - Technical Support
• 20% - Technical Assistance
• 10% - Equipment Handling
• 10% - Equipment Shipment

Department Overview

The position is funded by the California Department of Public Health through (CDPH) an inter-agency agreement with University of California, Davis (UCD). The position reports to the UCD Department of Public Health Sciences. The Department of Public Health Sciences is a large, complex teaching, research, and clinical department in the UC Davis School of Medicine. The mission of the Department of Public Health Sciences is to improve the health of people using approaches based in epidemiology, biostatistics, economics, and behavioral science through research, educational programs, clinical programs, public service, and policy development.

This position supports the mission of the Laboratory Data Exchange (LDX) contract to support the system expansion, which aims to enhance data interoperability between the Public Health Laboratories (PHLs) and the CDPH state laboratories. Under the supervision of UC Davis, and the general direction of the Center for Laboratory Sciences (CLS) Leadership and CAL-LIMS (Laboratory Information Management) Project Manager, the incumbent will focus on improving the efficiency and timeliness of specimen re-routing and enhancing data quality for public health surveillance.

The California Department of Public Health (CDPH) established the Center for Laboratory Sciences (CLS) in January 2023 to unify infectious disease and environmental testing programs under one structure, improving collaboration and capabilities statewide. During the COVID-19 pandemic, CDPH and local Public Health Laboratories (PHLs) faced significant challenges due to fragmented Laboratory Information Management Systems (LIMS), lack of standardized HL7 interfaces, and manual data entry processes. These gaps hindered specimen rerouting, slowed accessioning, and limited emergency response capabilities. To address these issues, CDPH initiated the Laboratory Data Exchange (LDX) Expansion and Improvement Project. The Laboratory Data Exchange (LDX) project aims to enhance data interoperability between public health laboratories (PHLs) and the CDPH state lab, improving the efficiency and timeliness of specimen re-routing and enhancing data quality for public health surveillance.

POSITION INFORMATION

• Salary or Pay Range: $35.26 - $57.13
• Salary Frequency: Hourly
• Salary Grade: 159
• UC Job Title: BUS TCHL SUPP ANL 2 TX
• UC Job Code: 007359
• Number of Positions: 1
• Appointment Type: Staff: Career
• Percentage of Time: 100%
• Shift (Work Schedule): M-F, 8 hours
• Location: CDPH - Richmond (OTH010) - Richmond, CA
• Union Representation: TX-Technical Professionals
• Benefits Eligible: Yes
• This position is 100% on-site

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

• High quality and low-cost medical plans to choose from to fit your family's needs
• UC pays for Dental and Vision insurance premiums for you and your family
• Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
• Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Access to free professional development courses and learning opportunities for personal and professional growth
• WorkLife and Wellness programs and resources
• On-site Employee Assistance Program including access to free mental health services
• Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
• Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
• Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here

Physical Demands

• Standing - Frequent 3 to 6 Hours
• Walking - Frequent 3 to 6 Hours
• Sitting - Frequent 3 to 6 Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Bending/Stooping - Occasional Up to 3 Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Twisting - Never 0 Hours
• Keyboard use/repetitive motion - Occasional Up to 3 Hours

Mental Demands

• Sustained attention and concentration - Frequent 3 to 6 Hours
• Complex problem solving/reasoning - Frequent 3 to 6 Hours
• Ability to organize & prioritize - Frequent 3 to 6 Hours
• Communication skills - Frequent 3 to 6 Hours
• Numerical skills - Occasional Up to 3 Hours
• Constant Interaction - Occasional Up to 3 Hours
• Customer/Patient Contact - Occasional Up to 3 Hours
• Multiple Concurrent Tasks - Frequent 3 to 6 Hours

Work Environment

UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

Special Requirements - Please contact your recruiter with questions regarding which activities apply by position

• This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment
• This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

A Culture of Opportunity and Belonging

At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.

As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

To view the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere

To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks