Work Experience Consultant

Whatever the role, everyone at Grady is part of something bigger. Choosing a career at Grady is choosing to be part of a legacy of service and commitment to our communities. If you want to make a difference, we want to hear from you.

Job Summary

The Work Experience Consultant role, reporting to the Director of Work Experience and Employee Engagement, plays a key role in shaping and enhancing the overall work experience within Grady Health System. This role will be responsible for analyzing employee engagement and experience data, identifying areas for improvement, and advocating actionable solutions to foster a positive work environment. In addition, you will focus on our organization-wide engagement, recognition, and inclusion initiatives and other key projects and programs to create a meaningful and impactful employee experience for Grady employees. This role will also deliver on projects and initiatives that help to measure and drive action around engagement, inclusion, and work experience.

Responsibilities

• Analyze data (e.g., engagement surveys, pulse surveys, feedback sessions, exit interviews) to identify areas for enhancing employee experiences and pain points across the employee lifecycle.
• Develop detailed reports and dashboards to communicate key findings and recommendations to leadership and relevant stakeholders.
• Work with cross functional teams to develop strategies and initiatives to improve retention, engagement, and performance.
• Monitor key performance indicators (KPIs) related to employee experience, inclusion programs, including turnover rates, engagement scores, and satisfaction levels.
• Participate in initiatives to improve internal communication, recognition programs, and workplace guidelines that positively affect employee experience.
• Research and stay updated on industry best practices for employee engagement, experience design, and workplace culture improvements.
• Advise on frameworks and toolkits that can be used by managers and teams to improve employee experiences in their respective areas.
• Co-facilitate information sessions, workshops, or webinars to share best practices with leaders and managers.
• Work closely with HR Consultants, HR leadership and client group leadership teams to align employee experience initiatives with business goals.
• Coordinate cross-departmental teams to ensure smooth execution of employee experience initiatives.
• Other related duties as required.

Qualifications

• Bachelor of Science or Bachelor of Arts in Human Resources Management required
• Master of Science degree preferred
• 2-5 years of experience in employee engagement organizational development, or a related role required
• Proven experience in data analysis and using data to drive decision-making within HR or employee engagement contexts required
• Experience leading large-Scale employee (work) experience or culture improvement projects required
• Experience using different diagnostics methodologies (Journey Mapping, Root Cause Analysis, Customer or Employee Journey Mapping) preferred
• Healthcare Industry experience preferred
• Experience with human-centered design approaches to employee experience preferred

Core Competencies
These competencies reflect the values and behaviors expected of all Grady team members, regardless of role. They ensure that every employee contributes to safe, high-quality care, positive patient experience, and a collaborative work environment.

1. Patient-Centered Care - Demonstrates a commitment to delivering safe, compassionate, and high-quality care that prioritizes the well-being and satisfaction of patients and their families.
2.Integrity & Accountability - Acts ethically, maintains confidentiality, and accepts responsibility for actions, decisions, and outcomes.
3.Collaboration & Teamwork - Builds positive relationships, works effectively across departments, and supports colleagues to achieve shared goals.
4. Communication - Communicates clearly, respectfully, and effectively with patients, families, colleagues, and leadership.
5.Respect & Inclusion - Creates an inclusive environment by valuing diversity, treating others with dignity, and ensuring equitable care and opportunities for all.
6. Quality & Safety - Adheres to best practices, regulatory standards, and policies to ensure safe, reliable, and high-quality outcomes.
7. Adaptability & Resilience - Responds effectively to change, remains flexible in dynamic situations, and demonstrates resilience under pressure.
8. Continuous Improvement - Seeks opportunities to improve processes, skills, and outcomes through innovation, learning, and feedback.
9. Leadership & Professionalism - Inspires, guides, and develops individuals and teams while modeling professionalism, fairness, and transparency.
10. Employee Experience Focus - Champions a supportive and engaging employee journey that enables staff to thrive and, in turn, deliver exceptional patient care.

Grady Total Rewards
At Grady, we believe in supporting the health, well-being, and growth of every team member. Our Total Rewards package is designed to provide competitive pay and comprehensive benefits that make a difference in your life and career, including:

• Health & Wellness: Medical, dental, vision, and prescription drug coverage.

• Financial Security: Retirement savings plans with employer contributions, life insurance, and disability coverage.

• Work-Life Balance: Paid time off, holidays, and family leave benefits.

• Career Growth: Tuition reimbursement, professional development programs, and opportunities for advancement.

• Employee Support: Employee Assistance Program (EAP), wellness initiatives, and discounts on services.

Grady's Total Rewards are designed to ensure our employees feel valued, supported, and empowered, both at work and beyond.

Why Join Grady?
Grady Health System is more than a hospital - we are a vital part of Atlanta and the surrounding communities. For over 125 years, Grady has been committed to providing exceptional care, advancing health equity, and making a difference in the lives of those we serve. When you join Grady, you become part of a team that values excellence, compassion, innovation, and collaboration.

Here, every role matters. Whether you provide direct patient care, support our operations, or lead teams, you play an important part in fulfilling our mission. We offer opportunities to learn, grow, and build a meaningful career in an environment where your contributions are recognized and valued.

At Grady, we don't just work, we make an impact.

Equal Opportunity Employer Statement:
Grady Health System is proud to be an equal opportunity employer. We are committed to fostering a workforce where all employees feel valued, respected, and empowered to succeed. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic.

Grady is dedicated to creating an accessible work environment and provides reasonable accommodations to qualified individuals with disabilities to ensure equitable opportunities for success.