Manager, Inside Sales - Irvine

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Riv-Level: 6

Location: 40 Parker, Irvine, CA 92618

Rivian is seeking a proven, results-oriented leader to lead our Ownership Loyalty Program (OLP) in Irvine. The Manager of Inside Sales will initially lead an Associate Manager and approximately 10 advisors who engage current Rivian lessees beginning up to 12 months before lease maturity. The mission is straightforward: retain these customers through their next Rivian order and delivery.

The team will nurture customers throughout their decision journey, understand their future vehicle needs, review their overall Rivian experience, identify challenges early, coordinate solutions, and guide them toward their next Rivian.This leader will be accountable for achieving quarterly sales and delivery targets and driving the key performance indicators that produce those outcomes. This is a hands-on role: the Manager is expected to lead from the front by strategically engaging directly with customers, supporting complex or high-value opportunities, demonstrating effective sales behaviors, and helping the team close business.

At its core, this is a sales leadership position, but success requires much more than achieving a target. The Manager must develop leaders, inspect execution, analyze data, forecast demand, improve customer journeys, build executive reporting, plan future headcount, and use AI and automation where appropriate.

The Manager will report to the Director of Inside Sales, manage a seven-day operation, and partner with Inside Sales leaders in Irvine, Normal, and Atlanta and cross-functional teams across the business. As the organization evolves, the scope may expand to include additional Inside Sales teams, programs, and current or future sites.

• Lead all aspects of the Ownership Loyalty Program, including strategy, daily operations, customer retention, pipeline management, sales and delivery performance, and the customer experience.
• Initially lead, coach, and develop the OLP Associate Manager and approximately 10 advisors, establishing clear expectations, accountability, and a culture of high performance and continuous improvement.
• Manage customer pipelines beginning up to 12 months before lease maturity, ensuring timely and relevant engagement while reviewing each customer's Rivian experience and coordinating solutions to challenges that could affect retention.
• Own quarterly sales and delivery targets, accurate forecasting, and the key performance indicators that drive results, including calls, contacts, response time, pipeline activity, sales per hour, conversion, retention, orders, and deliveries.
• Maintain a disciplined operating rhythm that includes morning meetings, pipeline and CRM inspections, call and note reviews, sales roundtables, skip-level meetings, coaching, performance reviews, minimum production standards, and recovery planning.
  Lead from the front by strategically engaging directly with customers and supporting complex, escalated, high-value, or time-sensitive opportunities.
• Own OLP dashboards and weekly, monthly, and quarterly executive reporting; forecast headcount needs six to 12 months in advance; and lead recruiting, interviewing, hiring, onboarding, employee development, and performance management in partnership with Human Resources.
• Partner with Training, Field Sales, Delivery, Service, Customer Support, Finance, Remarketing, Sales Operations, and Inside Sales leaders in Normal and Atlanta to resolve customer issues, improve automated email and SMS journeys, and use AI and automation wherever appropriate to increase customer engagement, advisor productivity, operational efficiency, and conversion.

• 5+ years of experience in sales or customer-facing operations, including at least two years of people-leadership experience; experience leading frontline leaders or Associate Managers is strongly preferred.
• Contact-center leadership and direct-to-consumer or comparable high-volume consumer sales experience are required, including experience managing phone-based or digital sales teams.
• Proven ability to achieve sales targets while directly engaging customers, coaching sales behaviors, inspecting execution, and managing pipeline, forecasting, conversion, productivity, and retention metrics.
• Demonstrated experience recruiting, interviewing, hiring, developing, and managing employee performance, including corrective action when required.
  Salesforce or other CRM experience is required, including the ability to inspect opportunities, customer activity, pipeline stages, notes, next steps, and reporting.
• Advanced proficiency in Microsoft Excel or Google Sheets and PowerPoint or Google Slides, with experience using project-management tools, building dashboards, analyzing performance, and preparing executive business reviews, memos, and presentations; practical experience using AI and automation to improve work is strongly preferred.
• Strong analytical, written, verbal, presentation, and cross-functional influencing skills, with the ability to translate complex data and customer trends into clear insights and action plans.
• Automotive, electric-vehicle, lease-retention, or loyalty-program experience is preferred but not required; ability to obtain and maintain local sales licenses if applicable, work a flexible schedule based on the needs of a seven-day operation, and travel up to 25%.

Physical Requirements

• This is an in-office position that requires daily on-site presence to support collaboration, real-time coaching, hands-on leadership, and a best-in-class customer experience, including working in a full-service retail center or unpredictable weather conditions.
• Physical exertion may be required to perform occupational tasks, including sitting for two or more hours at a time, standing for up to eight or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 pounds.
• Frequent use of hands for grasping, using tools, entering data, writing, and calling customers or internal partners, along with the ability to see, read, and interpret governmental regulations, safety rules, operating instructions, performance reports, and customer records

The salary range for this role is $85,600 to $107,000 for California based applicants. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, geographic location, shift, and organizational needs.

The successful candidate is eligible for bonus payments based on site or regional performance per plan terms and conditions, and equity awards.

We offer a comprehensive package of benefits for full-time and part-time employees, their spouse or domestic partner, and children up to age 26, including but not limited to paid vacation, paid sick leave, and a competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees. You may also have the opportunity to participate in Rivian's 401(k) Plan and Employee Stock Purchase Program if you meet certain eligibility requirements. Full-time employee coverage is effective on their first day of employment. Part-time employee coverage is effective the first of the month following 90 days of employment. More information about benefits is available at rivianbenefits.com.

You can apply for this role through careers.rivian.com (or through internal-careers-rivian.icims.com if you are a current employee). This job is not expected to be closed any sooner than 8-8-2026.

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.

Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes ("Candidate Personal Data"). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.

Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian's service providers, including providers of background checks, staffing services, and cloud services.

Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.

Please note that we are currently not accepting applications from third party application services.