Consumer Group National Partnerships - Project Lead

Consumer Group National Partnerships - Project Lead

As the largest pure-play fiber provider in the U.S., we deliver blazing-fast broadband connectivity that unlocks the potential of millions of consumers and businesses. As a Frontier employee, you will be part of our purpose of Building Gigabit America-creating the digital infrastructure that the country needs to thrive today and into the next century. Join us!

What we're seeking:

As a member of the Consumer Sales Operations Organization, reporting to the Associate Director National Partnership Enablement, you will collaborate closely with cross functional teams, channel partners, and internal stakeholders supporting various workstreams and initiatives to drive operational excellence and elevate customer experience within our National Partners. This position will support National Retail (Walmart, Best Buy, Apple) and our Residential Channels (Door-to-Door, Engagement Managers, Asurion, Big Box, and Online Telemarketing)

You're customer-focused, highly organized, and detail-oriented and you can analyze complex issues and make sound decisions independently. You're goal-oriented and thrive in an environment where you manage multiple projects in a fast-paced, changing environment. Since you're highly analytical, you constantly come up with process improvements and are motivated by the impact you have on the business. You also enjoy collaborating with others and working in a team environment. People trust you - you build relationships and credibility quickly. You're a team player but can also work independently. And you enjoy multitasking and managing your time effectively to get everything done.

In this hybrid role, you will be aligned to an assigned office Hub, combining work from home with designated days in the office set by your manager. The location for this role will be located in Irving/Dallas, TX.

What you'll do:

Contract Management 80%

• Lead the end-to-end contract lifecycle-from initial intake and drafting through redlining, stakeholder approval, and execution
• Partner with Legal Counsels and Channel Leaders to draft, and execute Contracts & Notices including, Master Service Agreements (MSAs), Statement of Work (SOWs), pricing updates, sales incentives, and change notices
• Oversee contract renewals, amendments, terminations, and auto-renewal pipelines to prevent service gaps or unexpected obligation lapses
• Manage the Contract system repository for all channel assets, ensuring accurate tagging, metadata extraction, expiration tracking, and auto-renewal management
• Coordinate special pricing approvals and non-standard payment terms with Channel Leaders and Finance
• Drive continuous improvement of contract management processes, standard operating procedures (SOPs), and template libraries

Program & Project Management/Ops Support 20%

• Support multiple projects and workstreams in service of our National Partners
• Lead and track initiatives focused on process improvement and automation, including ownership of business cases, funding, facilitating approvals, and managing expectations and timelines
• Build relationships and integrate processes with other cross-functional teams, and external partners to meet business priorities

What we offer:

Nothing is more important to our success than the team that built it. That's why we provide benefits to keep you and your family well. Some of which we're most proud to offer include:

• Salary Range: $72,000 to $144,000
• 20 PTO (Paid Time Off) days + 10 paid holidays per year
• Day one medical, dental, vision and prescription drug plan
• 401k match of 50% on 6% of eligible compensation
• Tuition Assistance Program
• Personal & Work Life Balance Resources & Wellness Support Assistance
• Employee Resource Groups
• 10 weeks of paid parental leave, & a phased return to work program for new parents
• Up to $10k in adoption program assistance
• 3 weeks of paid caregiver leave

You'll need to have:

• Bachelor's degree or six or more years of work experience.
• Proficiency in Google Suite (Docs, Sheets, Slides) and Excel
• Six or more years of relevant work experience
• Contract Management/Legal Experience
• Three or more years of experience in Sales Operations
• Proved track record leading projects

Even better if you have one or more of the following:

• A Master's degree
• PMP/VLSS Green Sigma Certification
• Experience in AI/RPA tools or Google Scrips
• Strong strategic thinking, finance, problem-solving, and project management skills
• Led cross-functional teams and aligned groups to a common goal
• Ability to develop and implement innovative strategies that result in the achievement of critical business goals and objectives
• Excellent communication and interpersonal skills, with the ability to interact effectively with cross-functional teams and external partners
• Ability to thrive in a fast-paced, dynamic environment while maintaining a high level of organizational and time management skills

Frontier salaries are estimated by third parties and may or may not reflect actual or total compensation. Please confirm with your recruiter.

Connecting communities is at the heart of what we do. We are committed to building a team that reflects the communities we serve. If your background and experiences are aligned with our passion to improve digital access across America, we encourage you to apply and help us achieve our mission to #BuildGigabitAmerica.

Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.