Hotel Clerk

Responsibilities:

• Sell rooms utilizing excellent customer service skills and yield management
• Resolve customer complaints and answer guest inquiries regarding hotel services, events, directions, local attractions, etc. in a friendly, professional manner
• Complete all registration forms and computer input
• Retrieve and distribute room keys
• Calculate and print hotel bills, and accept payment for various room charges utilizing standard cash and credit procedures
• Communicate with Executive Hosts regarding hotel stays.
• Utilize computer to run necessary reports
• Balance all transactions at the end of shift (audit out)
• Operate manual procedures in the event of computer failure
• Other duties as assigned by management

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulation (preferred)
Ability to operate LMS, CMS, and Hot Sauce/Espresso computer systems (preferred)
Money handling experience and ability to operate electronic draft system (preferred)
Ability to add, subtract, and audit accounts (preferred)
Detail oriented and able to multitask (preferred)
Knowledge of hotel key system (preferred)
Ability to communicate with guests and staff in English (preferred)
Ability to utilize basic office machines and telephone. Minimum typing speed 45 WPM. 10-key experience a plus (preferred)
High school diploma or equivalent, and minimum 6 months front desk experience (preferred)