University Program Specialist - CITI

Join the Ramily!

Winston-Salem State University ( WSSU) is a distinguished institution that combines academic excellence, community engagement, and a commitment to fostering student success. We are proud to be North Carolina's only university to earn the distinguished designation of Opportunity College by the Carnegie Classifications of Higher Education and the American Council on Education ( ACE). WSSU is dedicated to preparing students for leadership roles through rigorous programs in health sciences, business, education, and the humanities. Known for its supportive environment, the university fosters a close-knit community that nurtures both professional and academic excellence.

Situated in Winston-Salem, North Carolina-known as the city of Arts and innovation, WSSU provides students with opportunities to engage in a dynamic mix of professional, social, and cultural experiences. Winston-Salem is home to thriving arts, healthcare, and technology sectors, offering both students and faculty unique collaboration opportunities and professional development pathways.

With its beautiful campus, strong sense of community, and dedication to fostering personal and professional growth, Winston-Salem State University is an ideal place to teach, work, and learn.

Find information about our current benefits and retirement options, our holiday schedule, and other discounts and perks at the links below:

Winston-Salem State University is seeking a University Program Specialist to join the team in the Center for Innovative and Transformative instruction ( CITI). CITI is a supportive and collaborative common area for faculty, staff, and administrators to pursue innovation and transformation in higher education teaching and learning. If you are team-oriented, adaptable, and enjoy working in a fast-paced environment, the University Program Specialist role is a great fit!

Responsibilities of the University Program Specialist include:

CITI will promote the highest quality education for students by fostering a culture of innovation, transformation, creativity, collaboration, and continuous improvement in teaching and learning. We provide programs and services for all instructional personnel (tenured, tenure-track, non-tenure, clinical, adjunct, staff, and teaching assistant) that are grounded in research and best practices in higher education instruction. By partnering with faculty, staff and administrators, we can collaboratively build a forward-thinking liberal education experience that promotes the university's five tenets of social justice and the disciplines.

O'Kelly Library 202

Bachelor's degree and one year of experience related to the area of assignment; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Master's degree with experience working with faculty from a variety of backgrounds
Experience with instructional design and online instruction

Our agency supports second-chance employment for individuals who were previously incarcerated, or justice-involved. We invite all potential applicants to apply for positions for Which they may be qualified.

Please Note:
* A criminal background check will be conducted on the candidate finalist prior to the offer of employment.
* If it is determined that no applicants meet the minimum competency, education, and experience requirements, then management may consider other applicants.
* Salary will be determined based on competencies, equity, budget, and market considerations.
* Resumes will not be accepted in lieu of completing an electronic application. The application must be completed in full detail (including work history) for your qualifications to be considered.
* Failure to complete the application completely may result in you not being considered for the vacant position.
* Your application for the position will not be completed until you receive an online confirmation number at the end of the process of applying for a position.
* If you have general questions about the application process, you may contact Human Resources at OHR@wssu.edu. Individuals with disabilities requiring disability-related accommodation in the application and interview process, please call 336-750-2834.

Maintain comprehensive knowledge of CITI's faculty development, instructional innovation, academic technology, online learning, and teaching-support programs. Stay current with emerging instructional technologies, artificial intelligence applications, evidence-based teaching practices, accessibility standards, and trends affecting higher education.

Interpret and apply university and UNC System policies, procedures, and academic initiatives that affect CITI's operations and the delivery of faculty development services. Maintain working knowledge of applicable requirements, including ADA and digital accessibility standards, FERPA, copyright and intellectual property considerations, state travel and budget requirements, grant regulations, and NC- SARA requirements governing interstate distance education.

Respond to faculty and academic-unit questions concerning instructional technology, course design, professional development opportunities, online teaching, accessibility, and institutional teaching initiatives. Research academic programs, instructional products, software platforms, and external partnerships to determine their educational value, institutional fit, cost-effectiveness, accessibility, and alignment with university priorities. Recommend appropriate courses of action to CITI leadership and Academic Affairs.

Plan, implement, coordinate, and evaluate multiple CITI initiatives, including faculty development programs, conferences, workshops, faculty learning communities, academic technology pilots, online-learning initiatives, grant-funded activities, and special projects assigned by Academic Affairs.

Establish project goals, deliverables, timelines, budgets, assessment measures, and staff responsibilities. Coordinate the work of CITI staff, faculty committees, campus partners, vendors, consultants, and external organizations to ensure that projects are completed on schedule and in accordance with university requirements.

Conduct research and needs assessments to identify faculty-development priorities, gaps in instructional support, emerging academic technologies, and opportunities for improving teaching and student learning. Use findings to design programs, recommend new services, and support strategic planning and organizational change.

Monitor project implementation and evaluate outcomes using participation data, faculty feedback, program assessments, course-level indicators, and other measures of effectiveness. Prepare project summaries and recommendations for CITI leadership, Academic Affairs, funding agencies, and university stakeholders.

Oversee assigned grant and contract activities, including proposal development, budget coordination, implementation, reporting, documentation, and compliance with pre-award and post-award requirements. Represent CITI and the university in discussions with vendors, external partners, grant sponsors, and professional organizations, and make final operational or technical recommendations within the position's assigned authority.

Provide individualized and group consultation to faculty, department chairs, deans, and academic administrators regarding instructional design, faculty development, academic technology, online and hybrid teaching, accessibility, artificial intelligence, and evidence-based teaching practices.

Assess complex instructional or operational concerns and recommend solutions that account for faculty needs, student-learning goals, university policies, available technologies, accessibility requirements, staffing capacity, and resource limitations. Examples may include advising faculty on redesigning a course for online delivery, selecting appropriate instructional technologies, addressing accessibility concerns, or integrating artificial intelligence into teaching responsibly.

Guide and coach CITI staff and campus partners in responding to faculty requests and resolving issues that cross multiple program areas. Facilitate collaboration among faculty, administrators, Information Technology, the library, academic units, and external partners. Build consensus when stakeholders have competing priorities or differing perspectives regarding instructional practices, technologies, timelines, or resource allocation.

Review, summarize, and analyze information related to CITI programs, including faculty participation, program evaluations, professional-development needs assessments, instructional technology usage, faculty and student feedback, course-delivery patterns, academic outcome indicators, budgets, grant expenditures, and vendor proposals. Use these findings to determine program effectiveness, identify areas for improvement, allocate resources, and recommend whether programs or technologies should be continued, revised, expanded, or discontinued.

Evaluate proposed academic technologies, instructional products, and faculty-development initiatives based on educational value, usability, accessibility, security, cost, scalability, and alignment with institutional and UNC System priorities. When appropriate, collaborate with Information Technology, Disability Services, Legal Affairs, Purchasing, Institutional Effectiveness, and other university offices before making recommendations.

Determine whether CITI activities comply with applicable university policies and external requirements, including digital accessibility standards, FERPA, copyright and intellectual property requirements, procurement and contracting procedures, grant conditions, state travel and budget regulations, and NC- SARA expectations. Review program plans, instructional materials, public communications, grant documentation, and vendor arrangements within the position's assigned responsibilities to identify compliance concerns and coordinate corrective action.

Resolve day-to-day and unprecedented issues involving faculty-development programs, instructional technologies, online course delivery, event implementation, grants, vendors, staffing, and competing institutional priorities. Gather relevant facts, consult applicable policies, assess potential effects on faculty and students, and engage appropriate university or external experts when specialized guidance is required.

Contribute to CITI's short- and long-range strategic planning by analyzing institutional needs, emerging trends, faculty-development priorities, academic technology requirements, and available resources. Develop resolution strategies, anticipate operational and policy implications, and provide CITI leadership and Academic Affairs with evidence-based recommendations.

Serve as a resource to faculty, staff, department chairs, deans, and university leadership by answering program questions, interpreting CITI procedures, researching complex issues, preparing analyses, and recommending solutions related to teaching, learning, academic technology, and faculty development.

Communicate detailed information about CITI programs, instructional technologies, faculty-development opportunities, online teaching requirements, accessibility expectations, university procedures, grant activities, and relevant laws or regulations to faculty, staff, administrators, vendors, and external partners.

Translate technical, regulatory, and program information into clear guidance appropriate for different audiences. Develop and deliver presentations, reports, proposals, program guidelines, training materials, executive summaries, faculty communications, website content, and other CITI publications.

Communicate sensitive or consequential decisions involving program eligibility, resource availability, project expectations, instructional technology use, accessibility, grant compliance, vendor performance, or university requirements. Explain the basis for decisions clearly while maintaining positive and productive professional relationships.

Cultivate relationships with faculty, department chairs, deans, university leadership, Information Technology, the library, external partners, vendors, professional organizations, and UNC System representatives. Facilitate discussions involving competing interests and help stakeholders reach solutions that support faculty success, student learning, and institutional priorities.

Coordinate CITI's marketing and public-relations activities, including promotional campaigns, campus announcements, websites, newsletters, social media content, event materials, and communications related to faculty-development programs. Ensure communications are accurate, accessible, timely, and consistent with university branding and approval processes; coordinating with the office of Integrated Marketing Communications.

Plan and coordinate faculty-development and training programs, including recurring professional-development series, specialized workshops, conferences, faculty learning communities, instructional technology training, new-faculty support, and one-time educational events. Assess audience needs, select appropriate topics and presenters, coordinate logistics, and evaluate program effectiveness.

Provide leadership for CITI programs, personnel, and cross-functional initiatives supporting faculty development, instructional innovation, academic technology, and student learning. Develop program and project plans that identify goals, responsibilities, timelines, resources, performance measures, and anticipated outcomes.

Supervise assigned staff by establishing work expectations, assigning and reviewing responsibilities, providing coaching and professional development, evaluating performance, and ensuring timely and responsive service to faculty and campus partners.

Lead committees, project teams, faculty learning communities, and workgroups involving representatives from academic departments and administrative units. Organize the work of participants, facilitate meetings, address barriers, manage competing priorities, and ensure that decisions and assignments support project goals.

Consult with faculty, deans, senior administrators, technical professionals, and external experts to evaluate complex issues and identify appropriate solutions. Provide leadership when initiatives involve multiple academic units, new technologies, policy considerations, significant institutional resources, or changes to established practices.

Develop and implement short-term operational strategies that support CITI's long-range goals and the university's academic mission. Evaluate staffing, technology, budget, facility, and professional-development needs and recommend the resources necessary to maintain or expand CITI programs.

Represent CITI on university committees, at professional meetings, and in collaborations with UNC System offices, external institutions, vendors, and community or professional partners. Promote coordinated decision-making and advocate for resources, policies, and initiatives that strengthen teaching and learning.