Administrative Associate

• Manages the hiring, scheduling, and supervision of up to 14 student office assistants (OAs) who assist with front-desk reception and general office support.
• Ensures training, professional development, and performance evaluations for OAs focused on customer service for various stakeholders, managing the appointment system, Jayhawk GPS (EAB Navigate). This includes but is not limited to creating and delivering OA training materials and facilitating regular staff meetings and conducting yearly performance evaluations.
• Serves as a member of the Jayhawk GPS/Progress Report Committee. Provides direct outreach to students through the EAB/Jayhawk GPS progress report system and supervises OAs assisting in progress reporting phone calls and email.
• Collaborates with the Administrative Associate in the Student Access Center and staff in the University Test Center to cross-train OAs and ensure adequate administrative support/customer service across UASC offices and services.
• Ensures OA team understands and can clearly communicate the depth and breadth of all UASC services and programs.

• Provides administrative support for eight Wingspan professional staff.
• Manages communication through phone, multiple Outlook email accounts, and Microsoft Teams.
• Assists program managers, coordinators, and program director in coordinating workshops, meetings and reserving spaces on campus.
• Organizes and maintains the Wingspan space and supplies. Orders offices supply as needed and approved by the program director. Places food and drink orders for team retreats, trainings, and events, processing appropriate purchasing forms.
• Attends Wingspan team meetings to capture accurate notes of what is discussed. Prepares the meeting agenda prior to meetings, sending out a call for agenda items leading up to the meeting.
• Represents Wingspan services at campus events, including but not limited to orientation and Hawk Week. Coordinates classroom visits for the Wingspan, assigning OAs to present information about programs and services.

1. High School diploma or GED equivalency and two (2) years of office experience or two years of postsecondary education.

1. Bachelor's degree strongly desired.
2. Experience training and supervising employees in a higher education setting as evidenced in application materials.
3. KU experience, as evidenced in application materials, strongly desired.
4. Experience working independently in a busy office with a broad base of office skills and customer service experience as shown in application materials.
5. Previous experience where communicating critical and complicated information with clarity and sensitivity was required, as evidenced in application materials.

In addition to the online application, the following documents are required to be considered for this position:

• Cover letter describing how you meet the required and preferred qualifications.
• Resume
• List of three (3) professional references

Only complete applications will be considered.

Application review begins Monday, August 10, 2026, and will continue until a qualified pool of applicants are identified.