Operations Specialist

SHIFT:

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Children's Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.

At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care-and your career.

CHOP does not discriminate on the basis of race, color, sex, national origin, religion, or any other legally protected categories in any employment, training, or vendor decisions or programs. CHOP recognizes the critical importance of a workforce rich in varied backgrounds and experiences and engages in ongoing efforts to achieve that through equally varied and non-discriminatory means.

A Brief Overview
The Operations Specialist is responsible for the development and execution of endorsed operational processes, projects, and events as well as advanced support of administrative operations and other lines of business as directed, with requirements that include but are not limited to expense and supply management, event logistics, process development, project management, and administrative operational support to meet hospital goals.

Process Development:

• Participate in the development and maintenance of administrative operations policies, processes, and job aids. Develops, updates, and audits administrative standard operating procedures.

Project Management:

• Responsible for the support of initiating, planning, tracking and reporting multiple projects within Administrative Operations. Provide ongoing advanced project support including utilization of project management resources, project plans and tracking tools. Partner with leadership for operations training delivery associated with new or updated processes.

Expense & Supply Management:

• Generate purchase order requisitions, secures required vendor credentials, ensures invoice processing, and tracks purchase order values. Completes/ oversees internal expense reports and reimbursement. Manage invoices and other payment requests and ensuring that they are entered into the appropriate approval streams. Track supply inventory levels, processes purchase orders, and stock and maintain office supplies.

Event Logistics:

• Triage intake requests for administrative operations support. Coordinate and secure resources for hospital events; verify space, materials, and resources; performs or assigns room set up and breakdown responsibilities. Develop agendas and documentation for team meetings; participates in and responds to the capture of minutes and follow-up of action items recorded.

Operational Support:

• Respond to operations inquiries or training demands. Coach or train as needed other operational team members. Escalate issues as needed to the Senior Manager of Growth & Operations. Occasionally work varied hours and offsite as needed to complete assignments.

Licenses and Certifications

• Project Management Certification (PMP) - Project Management Institute - upon hire - Preferred
• Lean Six Sigma Green Belt (LSSGB) - The Council for Six Sigma Certification - upon hire - Preferred

Education

• High School Diploma / GED Required
• Bachelor's Degree Preferred

Experience

• At least three (3) years Related experience Required

Knowledge, Skills and Abilities

• Advanced proficiency in word processing, electronic mail, spreadsheet, database and presentation applications (Microsoft Office) (Required proficiency)
• Excellent communication, organizational and time management skills. (Required proficiency)
• Experience with digital tools to enhance administrative processes. (Required proficiency)
• Ability to adapt to progressive increase in responsibility (Required proficiency)
• Ability to manage multiple projects simultaneously and adapt to changing priorities. (Required proficiency)
• Ability to handle multiple tasks and to prioritize (Required proficiency)
• Ability to work independently and make job-related decisions within authorized limits as well as being part of a support team environment (Required proficiency)
• Ability to function as part of a team to meet the general needs of the organization (Required proficiency)

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must receive an annual influenza vaccine. Learn more.

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SALARY RANGE:

Salary ranges are shown for full-time jobs. If you're working part-time, your pay will be adjusted accordingly.

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At CHOP, we are committed to fair and transparent pay practices. Factors such as skills and experience could result in an offer above the salary range noted in this job posting. Click here for more information regarding CHOP's Compensation and Benefits.