Technical Program Manager

Join a leading technology organization through Aquent, a partner dedicated to connecting top talent with impactful roles. This is an exciting opportunity to contribute to a dynamic team focused on fostering a vibrant technical community, developing essential content, and providing critical support for partners and customers. Your work will directly enhance the accessibility and utility of cutting-edge technical assets, empowering users and driving innovation within a fast-paced, forward-thinking environment.

About the Role

We are seeking a highly motivated individual to play a pivotal role in expanding and supporting our technical community and partner ecosystem. In this position, you will be instrumental in building, maintaining, and improving crucial community and partner assets. You will be at the forefront of content creation, technical enablement, and direct support, ensuring our community thrives and our partners are equipped for success. Your contributions will directly impact user engagement, knowledge sharing, and the seamless adoption of advanced technical solutions.

Responsibilities

• Build, maintain, support, and improve community and partner technical assets within a defined engagement period.
• Manage and maintain customer-facing code repositories.
• Oversee community repository operations and ensure the upkeep of repository assets.
• Facilitate the onboarding of community-contributed content and maintain robust documentation and governance processes.
• Curate scientific workflows, intelligent agents, skills, reusable sample packages, and starter kits to accelerate innovation.
• Develop compelling technical content, including blogs, tutorials, videos, onboarding guides, comprehensive documentation, and engaging workshop materials.
• Triage customer and partner inquiries, investigate issues related to community assets, and coordinate effectively with internal subject matter experts.
• Provide comprehensive technical support for partner onboarding, encompassing environment setup guidance, integration troubleshooting, sample validation, and escalation coordination with engineering and product subject matter experts.
• Track and analyze recurring customer feedback, usage signals, improvement opportunities, and community engagement metrics to drive continuous enhancement.

Required Skills & Experience

• Minimum of 1 to 2 years of experience with code repository management platforms and familiarity with AI/LLM technologies and machine learning concepts, including API integration.
• Minimum of 1 to 2 years of experience applying software engineering practices in scientific applications, with exposure to simulations, computational science, or related domains.
• Minimum of 1 to 2 years of experience in program management and technical coordination and support.

Preferred Qualifications

• Knowledge in scientific computing, version control, and agentic AI for science.
• Demonstrated experience creating technical content such as blogs, tutorials, videos, onboarding guides, and customer-facing learning materials.
• Ability to communicate complex technical concepts effectively and support customer enablement through workshops, demonstrations, and technical onboarding activities.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.