Program Manager II (Airtable Integration)

Join a world-renowned organization known for its commitment to innovation and delivering exceptional user experiences. This is an opportunity to contribute to a dynamic environment where creativity and cutting-edge technology converge. Partnering with Aquent, you will play a crucial role in enhancing operational efficiency and fostering seamless collaboration across various teams, directly impacting how content is produced and delivered to a global audience.

Role Overview

As a key member of the production operations team, you will be instrumental in shaping the operational efficiency and collaborative capabilities of a dynamic production environment. You will drive the integration and optimization of critical workflow solutions, directly impacting how teams collaborate and deliver exceptional content. This is an exciting opportunity to drive significant change, optimize processes, and empower teams with the tools they need to succeed, ensuring smooth operations and impactful project delivery.

What You'll Do

• Support the team lead with workflow solution builds, testing, and maintenance.
• Assist in the deployment of new processes and workflows across various teams.
• Develop comprehensive documentation and training materials for new processes and workflows.
• Lead platform training sessions and act as a primary point of contact for user feedback and questions.
• Facilitate ongoing office hours and provide 1:1 user support as needed.
• Provide a respectful and patient environment to listen and document feedback and concerns from the user base.
• Monitor the quality of tools to ensure all business requirements are met.
• Manage and track any bugs and identify missing functionalities within the workflow solutions.
• Thoroughly validate solutions in both test and production environments.
• Support in authenticating the functionality of new builds.
• Perform data entry and optimization as needed.

Required Skills & Experience

• Experience implementing new processes across an organization.
• Excellent listening and note-taking skills.
• Experience adhering to a sprint release plan and tracking key project milestones, deadlines, and statuses.
• Experience testing and implementing workflow management systems or software.
• Ability to retain new information and learn workflows quickly.
• Ability to analyze data and recommend process improvements.
• Ability to work cross-functionally within the organization and partner effectively with others.
• Must possess a "can-do" attitude, demonstrating a willingness to tackle tasks of all sizes.
• Experience handling sensitive and classified information/data with the utmost discretion.
• Self-starter who takes initiative and thrives in a fast-paced environment; able to work autonomously and communicate clearly potential project or sprint blockers.
• Comfortable with ambiguity and adjusting to evolving business requirements and priorities.
• 2-5 years experience in a tools, platforms, or applications implementation role.
• 1-2 years Airtable experience with a strong understanding of Airtable features, such as Linked Relationships, Interfaces, and Automations.
• Proven record of quickly understanding a complex organization's end-user types, individual groups' requirements, and how potential new features or changes impact a platform holistically.

Preferred Skills

• Experience working in production, event, or facility environments.

Education

• BA/BS degree preferred or equivalent relevant experience.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.