Patient Administrative Specialist

Join a leading healthcare organization dedicated to providing exceptional patient care and innovative medical services. This esteemed organization is committed to fostering a supportive and efficient environment where every team member contributes significantly to the well-being of the community. Partner with Aquent Talent to make a profound impact within this vital institution.

Are you ready to be at the heart of patient care, ensuring every individual's journey through our clinical setting is seamless and supportive? We are seeking a dynamic individual to step into a crucial administrative role, where your organizational prowess and empathetic approach will directly shape patient experiences and optimize clinical operations. This is more than just an administrative position; it's an opportunity to directly contribute to the health and satisfaction of our community, playing a pivotal role in coordinating care and providing essential support to both patients and medical teams.

About the Role

In this vital position, you will serve as the cornerstone of administrative support within an outpatient clinical setting. Your daily contributions will ensure smooth operations, allowing medical professionals to focus on patient care. You will be the welcoming face and efficient organizer, making a tangible difference in the lives of patients and the effectiveness of our healthcare services.

Key Responsibilities

• Serve as the primary point of contact for patients, expertly managing front desk operations, including efficient check-in and check-out processes.
• Warmly greet and assist patients, addressing inquiries regarding appointments, payments, and scheduling with clarity and empathy.
• Efficiently manage a multi-line phone system, skillfully screening and routing calls, and taking accurate messages for clinical staff and physicians.
• Ensure all necessary verifications and authorizations are meticulously completed prior to patient appointments.
• Collaborate closely with providers to align on scheduling preferences and respond effectively to urgent patient needs.
• Provide essential support, utilizing reference documents and tools to assist with patient inquiries.
• Execute various administrative tasks, including maintaining information and paging directory databases, and processing internal forms.
• Master the functionality of the telephone system and electronic medical records systems to perform daily tasks with precision.
• Consistently meet and exceed organizational and department service standards, upholding our commitment to excellence.
• Address non-clinical patient inquiries and messages, escalating complex issues as appropriate to ensure timely resolution.
• Manage and distribute faxes, mail, and clinical documentation efficiently.

Must-Have Qualifications

• High School Diploma or GED.
• Proficiency in medical terminology.
• Demonstrated knowledge of computer systems and software relevant to administrative functions.
• Excellent verbal and written communication skills, appropriate for a professional healthcare environment.
• Proven ability to deliver exceptional customer service, solve problems efficiently, and manage multiple priorities in a fast-paced setting.
• Strong understanding of Windows-based office software, computers, and operating systems.
• Adept at adjusting communication style to suit the needs and understanding level of diverse individuals.
• Ability to maintain composure and effectiveness in stressful situations.

Important Engagement Details

• Be authorized to work in the United States
• Not require sponsorship of any kind for the duration of the assignment
• Be able to work on a W-2 basis. C2C or 1099 is not permitted for this position

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium.

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.