Description
Customer Care Associate (Hybrid) Location: Newark, OH or Mount Vernon, OH
Schedule: Full-Time or Part-Time | Requires availability between 7:00 AM and 7:00 PM, Monday-Saturday Park National Bank is seeking customer-focused professionals to join our Customer Care Center team. As the go-to resource for consumers and small businesses, our Customer Care Associates help customers navigate their financial needs while delivering exceptional service through phone, chat, and email support. RESPONSIBILITIES LI#Hybrid
- Responsible for researching and resolving customer inquiries via telephone, Live Web Chat and/or email
- Provide customer support for electronic banking products and services, including Online Banking, Bill Payment, Mobile Banking, Messenger, Online Account Opening, and both Debit and Credit card inquiries
- Resolve customer inquiries and issues promptly regarding new accounts, existing accounts, loans, payments, automatic transfers, interest rates and investment certificates in a professional manner
- Complete and maintain related account maintenance
- Complete research and resolve documentation errors or discrepancies
- Cross-sell Bank services and supports all functions within the Customer Care Center
- Provides information to customers on Bank policies, procedures and programs
- Adheres to the Customer Care Center performance metrics to ensure service levels and customer expectations are consistently achieved
- Maintain and project the Banks professional reputation through professional and courteous interactions with customers
- Complete ongoing internal education opportunities to sustain broad base of product, service and technical knowledge
- Individually participates in identifying, measuring, monitoring, controlling and mitigating departmental and enterprise-wide risks
- Maintain awareness of and adherence to Bank's compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks
- Deliver a consistent, high level of service within our Serving More standards
- Other duties as assigned
COMPETENCIES
- Interpersonal/Customer Service Skills
- Written and Verbal Communication
- Ability to understand and follow directions
- Adaptable to change
- Basic Computer Skills
- Organizational Skills/Detail Oriented
- Able to Multi-Task or Juggle Priorities
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
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Park National Corporation
Sep 14, 2026