IT Operations Technician

Eagle Hill is a nationally recognized, award-winning consulting firm, based in the Washington, DC area. We pride ourselves on our unconventional approach to solving business challenges, with a focus on delivering value above expectations. Our collective of talented consultants encourages each other to bring their unique perspectives and experiences to deliver impact-focused solutions for our clients. The result is a working environment that encourages bold thinking, collaboration, and delivering client-centered solutions.

Eagle Hill is actively hiring for a temporary, part-time IT Operations role. As needed, this position will provide additional support to Eagle Hill's internal IT team during periods of increased demand, including new laptop deployments, technology refresh initiatives, and other high-volume IT activities. This is an entry-level role and an excellent opportunity for students and/or early-career professionals to gain hands-on experience in a corporate IT environment while working alongside an experienced technology team.

This position is paid on an hourly basis and all of the work is performed onsite at our office in Arlington, VA. Work schedule will vary based on business need, with periods of higher activity during high-volume laptop deployments. There may also be periods with limited or no scheduled hours.

Specific responsibilities may include, but are not limited to:

• Configure and prepare Windows laptops and other end-user devices for deployment
• Assist end users with computer setup, account access, password resets, and system logins
• Provide first-level technical support by troubleshooting basic hardware, software, and connectivity issues
• Install, update, and verify required software and applications
• Package, ship, receive, and inventory laptops, peripherals, and other technology equipment
• Maintain accurate asset inventory and equipment records
• Perform basic device testing and quality assurance prior to deployment
• Escalate more complex technical issues to senior IT staff as appropriate
• Follow established IT processes, security standards, and documentation procedures
• Provide professional customer service while supporting end users
• Assist with other IT operational and administrative tasks as assigned