Patient Benefits Representative

Southern Cancer Center is hiring a Patient Benefits & Financial Coordinator

Join Our Team and Make a Meaningful Impact in Patient Care

Are you passionate about helping patients navigate the financial side of their healthcare journey? We are seeking a compassionate, detail-oriented Patient Benefits Representative to support patients by providing clarity around insurance coverage, financial responsibility, and available assistance programs.

In this role, you'll play a vital part in ensuring patients feel informed, supported, and confident before and during their treatment.

This will be a remote position once the right candidate is fully trained.

What You'll Do

Patient Financial & Insurance Support

• Educate patients on insurance coverage, benefits, co-pays, deductibles, and out-of-pocket costs prior to treatment
• Assess patients' financial ability to meet expenses and discuss payment options or arrangements
• Provide guidance on financial assistance programs and assist with application processes
• Prepare accurate patient cost estimates based on diagnosis, insurance coverage, and available assistance

Insurance Verification & Authorization

• Verify and update patient insurance eligibility, coverage, and demographics in the system
• Obtain insurance pre-authorizations and referral approvals prior to treatment
• Ensure accurate entry of co-pay amounts to support front desk collections

Patient Coordination & Account Review

• Review patient balances and coordinate with front desk on patient financial discussions
• Verify and update patient information at each visit in accordance with SOPs
• Complete and route required reimbursement and liability forms

Program Knowledge & Compliance

• Stay current on available financial assistance programs and maintain relationships with providers
• Adhere to all HIPAA, confidentiality, and compliance guidelines
• Support and uphold the US Oncology Compliance Program, Code of Ethics, and Shared Values

Administrative Support

• Maintain accurate documentation, logs, and records
• Assist with additional duties and projects as needed

What You Bring

Required Qualifications

• High school diploma or equivalent
• Minimum of 3 years of experience in patient pre-services, financial counseling, or a related role
• Strong knowledge of insurance processes and patient financial workflows
• Proficiency in Microsoft Office (Word, Excel) and computer systems
• Working knowledge of CPT and HCPCS coding

Skills & Abilities

• Excellent communication skills with the ability to explain complex information in a clear, compassionate manner
• Strong attention to detail and organizational skills
• Ability to multitask and manage changing priorities in a fast-paced environment

What Sets You Apart

• Adaptability and resilience in a dynamic healthcare setting
• Sound judgment and strong decision-making skills
• Commitment to delivering high-quality service and improving processes
• A proactive approach to patient support and problem-solving

Work Environment & Physical Requirements

• Clinical setting with potential exposure to standard oncology office conditions
• Regular standing, walking, and sitting required
• Ability to lift up to 40 lbs occasionally
• Frequent in-person interaction with staff and patients
• Occasional local travel to clinic locations

Why Join Us?

You'll be part of a team dedicated to delivering compassionate, high-quality care while making a meaningful difference in patients' lives. Your work will directly support patients during one of their most critical times.