IT Operations Specialist

Rockland Trust is a full-service commercial bank and financial services company committed to helping our neighbors reach their financial goals. Founded in 1907 and headquartered in Massachusetts, we proudly serve individuals, families, and businesses throughout New England with a strong emphasis on personal relationships, local decision making, and community impact.

With a broad range of banking, wealth management, and investment solutions, Rockland Trust combines the resources of a growing financial institution with the personalized service of a community bank. Our long-standing philosophy-Where Each Relationship Matters-guides how we work with our customers, colleagues, and communities every day.

At Rockland Trust, our employees are at the heart of our success. We foster a collaborative, inclusive, and values driven culture that encourages professional growth, innovation, and work life balance. We are deeply committed to community involvement, financial education, and creating a workplace where individuals can build meaningful, long-term careers.

Rockland Trust is seeking a qualified IT Operations Specialist to join its Information Technology team in support of critical enterprise systems and operations. The incumbent will be responsible for coordinating and executing file transfer processes, managing and resolving IT incidents / problems, supporting disaster recovery initiatives, coordinating and monitoring backup, including basic network troubleshooting to ensure system reliability and operational continuity.

The ideal candidate will possess a strong foundation in IT operations, demonstrate a proactive and methodical approach to problem-solving, and exhibit the ability to effectively document processes and monitor system performance. This position requires the capacity to function within a 24/7 operational environment and includes participation in a rotational on-call schedule.

Responsibilities

• Configure, manage, and monitor Managed File Transfer (MFT) processes, including scheduled and ad-hoc transfers, ensuring secure and reliable data movement

• Administer and monitor enterprise job scheduling tools to support timely execution of data processing and report distribution; troubleshoot and resolve job failures

• Facilitates the incident management process, ensuring effective coordination, escalation, communication, and resolution

• Coordinate and execute disaster recovery (DR) activities, including regular testing and validation of data integrity

• Monitor and maintain backup processes; validate recoverability to support business continuity

• Troubleshoot basic network and connectivity issues; monitor performance and escalate complex issues as needed

• Develop and maintain operational documentation, including standard operating procedures (SOPs), runbooks, and system logs

• Collaborate with internal IT teams, vendors, and stakeholders to ensure operational efficiency and adherence to security best practices

• Support continuous improvement initiatives across IT operations

Requirements:

• Minimum of 4 years of experience in IT operations, data center environments, or infrastructure support

• Proven experience supporting mission-critical systems, including incident management, job scheduling, file transfers, and disaster recovery

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field

• Experience working in financial services or regulated environments is a plus

• Strong analytical and problem-solving skills with high attention to detail

• Ability to diagnose issues, determine root cause, and implement effective solutions under pressure

• Excellent written and verbal communication skills, with the ability to convey technical concepts to diverse audiences

• Strong documentation skills with a focus on clarity and completeness

• Collaborative team player with the ability to work cross-functionally

• Commitment to continuous improvement and operational excellence

• Hands-on experience with enterprise job scheduling tools (e.g., BIC Scheduler, Control-M) and Managed File Transfer (MFT) platforms such as MOVEit

• Knowledge of backup methodologies (full, incremental, differential) and tools such as Cohesity, NetBackup, Veeam, or similar

• Understanding of disaster recovery concepts, including RTO/RPO objectives, and experience participating in DR testing

• Basic networking knowledge, including TCP/IP, DNS, FTPS/SFTP, and firewall concepts

• Familiarity with ITIL processes (incident, problem, change management) and ticketing systems such as Ivanti, or ServiceNow

• Experience with system monitoring tools and log analysis to ensure infrastructure health and performance

• Proficiency in Microsoft Excel, including data analysis, reporting, and basic automation (e.g., pivot tables, XLOOKUP, macros) Willingness to participate in a rotational on-call schedule, including early mornings, nights, weekends, and holidays, to support 24/7 operations

• This is a full-time position, based in the United States, and all work must be performed from within the United States unless otherwise authorized by the Company.

Benefits & Culture

Our goal is to offer our colleagues the most generous benefits package possible. We provide a comprehensive suite of benefits designed to support your health, financial security, and overall, well being. Benefits include: competitive compensation with performance based incentive awards, health and dental insurance, a 401(k) and DC retirement plan, LTD and life insurance, paid vacation, day care reimbursement, tuition assistance for undergraduate and graduate programs, an award winning wellness program, and much more!

At Rockland Trust, you'll find a respectful and inclusive environment where everyone has the opportunity to succeed. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Pay Transparency

Compensation for this role will be based on a variety of factors, including skills, experience, education, and internal equity. The salary range posted reflects the company's good faith estimate of the range for this position at the time of posting. Actual compensation may vary. In addition to base salary, certain positions may be eligible for additional compensation, including commissions, incentive awards or stipends.

Accessibility & Accommodations

We are committed to providing reasonable accommodations to enable individuals with disabilities to perform the essential functions of their roles.