Analyst, Conn Ops II

This position acts as the coordinator(Project Manager)for the implementation and service of the lifecycleforQuest Diagnostics connectivity products.

• Coordinates interaction between Sales, Client, Vendors and Quest Diagnostics Client Systems Team. Service requests may involve installation, training, upgrade,relocationor removal of the connectivity products.
• Leads the timely installation and service of Quest Diagnostics connectivity products in Client offices.
• Manages backend configuration in multiple IT applications and LIS set up for client connectivity.
  
  
  
  • Ensuring accurate and complete backend configuration prior to implementation.
  
  
• Managesthe timely installation, training, upgrade, relocation or removal of the products Coordination and implementation of:
  
  
  
  • Preparation andperformance of HL7, Data Feeds
  • Phone, DSL Cable-modemcommunicationsand Cabling
  • Preparation and performance of ASCII downloads
  • Ensuring patient historical results are available to client where possible
  • Working with Dispatchers and others to schedule installation events.
  
  
• Serves as theSingle Point of Contact with Client and Sales for status of installation and service
• Followsup with clients to ensure satisfaction with implementation and training.
• Communicateswith Client, Sales Representatives, Vendors, Hardware Preparation Team, Service Coordinators, Installers, Bridge team members and Help Desk Analysts
• Conductsa phone survey with the client to identify best Care 360/Connectivity product for the Client
  
  
  
  • Ensuring accurate and paperwork for Installers
  
  
• Performspost-installation survey to ensure quality.

Required WorkExperience:

Experience in leading teams in successful projects

Preferred Work Experience:

N/A

Physical and Mental Requirements:

• Ability to sit or stand for long periods of time
• Available for travel to client sites, including overnight and outside business hours, as required

Knowledge:

• Strong commitment to customer satisfaction through teamwork.
• Experience with Web-based applications required
• Experience with Care 360 application desired
• Basic Networking knowledge

Skills:

• Effective verbal and written communications with technical and non-technical individuals Qualifications
• Excellent interpersonal skills
• Excellent administrative type time management,follow-upand organizational skills
• Experience in troubleshooting technology-related issues
• A combination of Information Technology, Customer Service and Project Management skills, or equivalent training A+ certification is desirable
• In-Depth experience in troubleshooting, and problem management.

Education

• Associates Degree 2 or 4 year college degree or equivalent experience (Preferred)

Work Requirements

• Travel Required