Wire Transfer Specialist I

At Origin Bank, a job isn't just a paycheck - it's a meaningful journey. We're committed to helping you grow both professionally and personally in an environment where people come first. We offer a competitive total rewards package, including generous benefits and compensation tailored to your skills, experience, and education.

What truly sets us apart is our people-first culture. Here, you'll be supported by unique initiatives like our Dream Manager program, one-on-one guidance from a nationally certified health and wellness coach, and free access to certified financial professionals who are here to help you plan for your future.

If you're looking for a career that empowers you to make meaningful connections, positively impact others, and pursue your personal and professional dreams-we'd love to meet you. Apply today and start the most rewarding chapter of your career with us.

Job Description

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Essential Duties and Responsibilities include the following.

• Timely processes a high volume of large dollar outgoing wires received by bankers or customers via CommNet eForm, emails and phone requests.
• Handle incoming telephone calls to assist bankers and customers with wire requests or questions in a friendly and professional manner.
• Familiar with eWire, IBS Insight, Digital Administration Tool, and Accusystems.
• Verifies a valid wire transfer agreement is on file for customers requesting wire transfers via phone or email.
• Initiate call-back wire verifications on a recorded phone line for those wires not received in person to mitigate fraudulent wire attempts; be aware of red flags that may detect possible fraud.
• Reviews and releases wires from the OFAC queue according to internal guidelines. Understands the importance of proper OFAC monitoring and works with Financial Crimes on wires that need additional research.
• Reviews and releases wires in the electronic repair queue and if necessary, contacts the appropriate BEB customer to get the information needed for the correction.
• Notify account officers or customers if a wire is held due to insufficient funds and then take the appropriate action.
• Reviews and investigates held wires that are possibly duplicated and take the appropriate action.
• Processes returned wires to customer accounts.
• Reviews and processes incoming wires with incorrect account numbers according to predetermined guidelines.
• Processes complex foreign conversion wires using the FX contract system.
• Verifies and processes drawdowns.
• Investigate issues with missing wires and submits investigation messages in eWires as needed.
• Alerts appropriate team members when errors occur with international consumer wires to comply with Foreign Remittance requirements.
• Monitors and responds to incoming investigation messages in a timely manner.
• Follows instructions and guidelines for processing foreign currency wires. Sends the appropriate Reg E documentation.
• Processes request from customers to receive email wire confirmations.
• Processes permanent wire fee waivers at the account level in eWire upon officer request.
• Identifies and enters "good guy" rules regarding OFAC suspects.
• Reviews new wire agreements for accuracy through the workflow queue in DocuTreev.
• Performs end of day balancing; investigates and resolves outages.
• Prepares the daily work for approval and imaging. Performs quality review the following day.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school diploma or general education degree (GED); one to three years banking and/or general accounting experience preferred.

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Computer Skills

To perform this job successfully, an individual should have basic knowledge of computer applications such as the Internet, Outlook, Microsoft Word, Microsoft Excel and banking software. Ability to use basic office machines including 10-key, computer keyboard, telephone, fax machine and copy machine.

Customer Service Skills

Ability and judgment to interact and communicate appropriately with other employees, customers and supervisor. Ability to serve customers, both internal and external, (community/public) in a manner that will reflect superior customer relations and enhance the overall marketing effort of Origin Bank.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; walk; sit; and use hands to finger, handle, or feel; reach with hands and arms and talk or hear The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position operates in a professional banking environment and routinely uses standard office equipment and digital tools such as secure financial systems, computers, phones, photocopiers, and scanners. The role requires maintaining a high level of professionalism, confidentiality, and attention to detail in all interactions.

This role operates in a dynamic, relationship-driven environment focused on providing exceptional financial solutions and service to our clients. Work is typically performed in a corporate office or banking center setting with a moderate noise level and a dynamic, collaborative, and inclusive workplace where innovation thrives. Frequent direct contact with clients and team members. This role typically requires travel.

This job description reflects management's assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned. Origin Bank shall, in its discretion, modify or adjust the position to meet the Bank's changing needs. This job description is not a contract and may be adjusted as deemed appropriate in the Bank's sole discretion.

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Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. Know Your Rights