Manager - Surveillance

Responsibilities:

• Acts as direct liaison between Surveillance Room activities and Surveillance leaders and assumes responsibility for the efficient operation of the Surveillance department, in absence of the Director of Surveillance.
• Establishes operational procedures for the Surveillance department to ensure that all Casino Internal Controls and Illinois Gaming Board regulations are strictly adhered to.
• Maintains up to date knowledge of changes in operational procedures, gaming regulations and internal controls to ensure that surveillance coverage is optimal.
• Notifies companies leadership and Illinois Gaming Board agents upon detection of illegal activities.
• Works closely with the Director of Surveillance to ensure that ample coverage is in place for daily and/or special events at the Casino and Resort.
• Provides video footage to assist departments in the detection of fraud, insurance claims, employee investigations, and illegal activity.
• Oversees the management of attendance and time records for the Surveillance department.
• Provides training/re-training to Surveillance department to ensure the highest levels of skill and knowledge.
• Select, train, and develop team members through education, training, coaching, and corrective action.
• Review all Surveillance Incident Reports.
• Technical ability to operate and work on audio/visual equipment.
• Assist with performance management of Surveillance team (including but not limited to preparing issues of discipline and performance reviews).
• Management of staff to include shift scheduling and maintaining proper staffing levels across all shifts. Creates effective and efficient schedules while maintaining labor costs, meeting staffing objectives, and ensuring overall coverage mandated by gaming regulations.
• Review surveillance department actions, personnel and processes with Director of Surveillance.
• Recruits, interviews, and assists with selection of employees to fill vacant positions in assigned areas.
• Provides continuous feedback to the Director of Surveillance regarding related issues and makes recommendations for continual improvement.
• Assigns duties and examines work for exactness, neatness, and conformance to policies and procedures.
• Performs other related duties as may be assigned by the Director of Surveillance

Compensation:

• Target Salary: $95,000

Additional Benefits:

• $7 Daily Employee Parking Garage

Physical Demands & Work Environment:

• Frequently required to stand, walk, and sit for prolonged periods of time
• Frequently required to define color
• Occasionally required to work at heights above 10 feet high
• Frequently required to lift items up to 25 pounds
• Frequently required to reach overhead
• Occasionally required to work in confined, small areas for long periods of time
• You may be exposed to bright lights, loud noise, and stressful situations in this position.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Bachelor's degree is preferred. (preferred)
Must have at least five (5) years of experience in Casino Surveillance Leadership role.
(required)
Must have knowledge of all applicable gaming regulations. (required)
Must have knowledge of all casino game rules. (required)
Must have excellent written and verbal communication skills. (required)
Must have excellent customer and employee relations skills. (required)
Must have strong organizational and decision-making abilities. (required)
Must have above-average math skills. (required)
Must be available for regularly scheduled work and able to work flexible shifts, including weeknights, weekends, and holidays. (required)
Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board. (required)
Must be 21 years of age or older. (required)