ADVANCEMENT DATA OPERATIONS LEAD #00059638

Advancement Services
Advancement Services supports communication, engagement, and fundraising initiatives that sustain alumni connections to Missouri S&T. The department facilitates interaction between graduates and the campus community. The work includes alumni outreach, donor engagement support, and fundraising coordination.

The Advancement Data Operations Lead supports University Advancement by overseeing the operational management, integrity, and effective use of CRM Advance and related data systems. Reporting to the Director of Advancement Services and Finance, this position works collaboratively with advancement staff to ensure accurate data workflows, reliable reporting, and strong data governance practices that support fundraising, engagement, and strategic decision-making. This role serves as a key subject matter expert for advancement data operations and reporting, with a strong emphasis on data quality, privacy, system reliability, and continuous process improvement.

Key Responsibilities

CRM Advance & Data Operations

• Oversee the day-to-day operational management of CRM Advance to ensure accurate data entry, consistent workflows, and effective system utilization
• Apply expertise in relational databases, CRM platforms, and data privacy standards to design, maintain, and improve data workflows
• Ensure data accuracy, confidentiality, and compliance across all advancement systems and processes
• Maintain and enhance platform reliability, including data freshness, pipeline uptime, controlled releases, and failure recovery

Reporting & Analytics

• Develop dashboards and on-demand reports to support leadership, fundraising operations, and strategic planning across University Advancement
• Troubleshoot complex data issues using strong SQL and analytical skills, applying an understanding of data quality dimensions and controls
• Partner with stakeholders to translate business needs into actionable reporting and analytics solutions

Process Improvement & Coordination

• Identify opportunities to streamline workflows and improve efficiency across data and reporting processes
• Oversee daily operational activities related to advancement data, implementing enhancements to maximize accuracy and effectiveness
• Supervise and coordinate with data specialists and biographical records staff to ensure consistent procedures and high-quality data stewardship

Training & Collaboration

• Coordinate data entry processes and provide training to internal and external users on the effective use of CRM Advance
• Serve as a resource to advancement staff by promoting best practices in data management, reporting, and system usage
• Communicate clearly with technical and non-technical audiences to support data-informed decision-making

Monday-Friday, 8:00 a.m. - 5:00 p.m.

A Bachelor's degree or an equivalent combination of education and experience and at least 5 years of experience from which comparable knowledge and skills can be acquired is necessary

• Strong emphasis and experience in database management
• Four or more years of direct experience working with databases in a higher education, financial, or administrative environment
• Experience with higher education administration, accreditation reporting, and/or financial operations
• Proficiency in Microsoft Excel, Outlook, SQL Server Management Studio, and enterprise data systems, such as PeopleSoft
• Familiarity with Ellucian CRM Advance or similar CRM platforms
• Advanced SQL skills with demonstrated ability to troubleshoot and resolve complex data issues
• Strong organizational and analytical skills with the ability to manage multiple priorities with a high degree of accuracy and confidentiality
• Excellent written and verbal communication skills
• Demonstrated experience working with spreadsheets, data management systems, and reporting software

The anticipated hiring range for this position has been established as $59,738-$84,968 annually.

Salary is determined by a variety of factors, including but not limited to, the individual's particular combination of education, skills, and experience, as well as organizational requirements.

Your total compensation goes beyond the number on your paycheck. The University of Missouri provides generous leave, health plans, and retirement contributions that add to your bottom line.

Grade: GGS 011
University Title: SENIOR BUSINESS SERVICES CONSULTANT
To review the University of Missouri's Staff Compensation Structure you can view the Job Code detail page. Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

Applications will be accepted until this position is filled.

Visa Sponsorship Information:
Applicants must be authorized to work in the United States. The University will not sponsor applicants for this position for employment visas.

University Information
Missouri S&T is one of the nation's leading research universities with over 100-degree programs in 39 disciplines. It was founded in 1870 as one of the first technological institutions west of the Mississippi River. Located about 100 miles west of St. Louis in the vibrant community of Rolla, Missouri S&T is an accessible, safe, and friendly campus surrounded by Ozarks' scenery. Missouri S&T offers undergraduate degrees in engineering, the sciences, liberal arts, humanities, and business, with M.S. and Ph.D. programs available in many of the science and engineering programs. With over 7,000 students and 300 faculty, Missouri S&T is big enough to accommodate a broad population, yet small enough for individuals to build high visibility and impactful careers.

About Rolla
Rolla, Missouri offers several great advantages that help individuals enjoy a high quality of life. Rolla is an ideal place for families, with its low cost of living, excellent schools, safe neighborhoods, and a range of recreational activities suitable for all ages. The Ozark Scenic Riverways and beautiful landscapes offers abundant opportunities for outdoor enthusiasts of every lifestyle. With its vibrant community, Rolla hosts multiple events, concerts, art exhibitions, and theater performances throughout the year. The university's Leach Theatre showcases nationally renowned performers for campus and community alike. Overall, living in Rolla offers a high quality of life with a supportive community, affordable living, beautiful natural surroundings, and numerous opportunities for personal and professional growth.

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Office of Equity & Title IX at 573-341-7734.