Campus Behavioral Health Navigator

Job Posting Title:

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Hiring Department:

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Position Open To:

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Weekly Scheduled Hours:

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FLSA Status:

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Earliest Start Date:

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Position Duration:

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Job Details:

General Notes

Dell Medical School is seeking four Campus Behavioral Health Navigators. This position has an end date of 08/31/27 but may be renewable based upon availability of funding, work performance, and progress toward goals.

JOB SUMMARY

The Campus Behavioral Health Navigator supports access to behavioral health services for students and families by coordinating schoolbased and virtual care activities, facilitating tele behavioral health appointments, and navigating patients through intake, referral, and followup processes. This role serves as the primary nonclinical point of contact between the health system and participating schools, ensuring operational alignment, documentation accuracy, and compliance with HIPAA, program standards, and applicable school district policies. The Navigator works closely with behavioral health clinicians, care coordinators, program leadership, school administrators, and families to reduce barriers to care, support engagement in virtual behavioral health services (e.g., TCHATT), and promote continuity of care.

ESSENTIAL JOB FUNCTIONS:

Facilitates School Based Access to Virtual Behavioral Health Services

• Travels to schools within the designated service area to support student participation in virtual behavioral health appointments.

• Provides basic telehealth technology setup and troubleshooting in coordination with school staff.

• Facilitates guardian participation as required and coordinates student availability with school personnel.

• Ensures adherence to HIPAA, program requirements, and school district policies.

• Adjusts travel and onsite support based on clinical volume and academic calendars.

Serves as Primary Operational Liaison with Participating Schools

• Acts as the primary nonclinical point of contact for schools hosting onsite services.

• Coordinates scheduling and logistical needs with school administrators and support staff.

• Builds and maintains productive working relationships with participating schools.

• Communicates program workflows, requirements, and updates clearly and professionally.

Supports Intake, Documentation, and Care Coordination Activities

• Gathers required demographic and consent documentation to establish patient charts in the electronic health record.

• Assists with intake workflows, referral coordination, and discharge support under established protocols.

• Supports families via phone, email, or other approved methods when assistance is needed with forms, access, or language barriers.

• Ensures timely, accurate documentation of protected health information in compliance with policies and regulations.

Coordinates Scheduling and Appointment Management

• Assists with scheduling, rescheduling, and appointment confirmation for virtual behavioral health visits.

• Collaborates with care coordinators, supervisors, and clinicians to prevent scheduling conflicts.

• Communicates appointment details accurately to families and school partners.

• Escalates issues that may impact access or continuity of care.

Provides Program and Outreach Support

• Provides crosscoverage for related schoolbased behavioral health initiatives (e.g., YAM) as assigned.

• Participates in schoolbased outreach or engagement events as needed.

• Reinforces awareness of behavioral health resources and care pathways.

Identifies Issues and Supports Continuous Improvement

• Reports concerns, barriers, or operational issues to supervisor in a timely manner

• Assists in identifying solutions to nonclinical issues affecting patient care or program delivery

• Participates in team meetings, training, and quality improvement activities

Other Job Duties may apply as assigned

Marginal or Periodic Functions:

• Assists with onboarding or informal training of new program staff or temporary coverage roles.

• Supports special projects related to schoolbased or tele behavioral health services.

• Participates in continuing education or compliance training as required.

• Adheres to internal controls and reporting structure.

• Performs related duties as required.

KNOWLEDGE/SKILLS/ABILITIES

Customer Focus

• Understanding of patient and familycentered care principles.

• Responds promptly and professionally to student, family, school, and clinician needs.

• Maintains a respectful, supportive presence during sensitive interactions.

Interpersonal Savvy

• Understanding of traumainformed and developmentally appropriate communication.

• Awareness of school environments, family dynamics, and interdisciplinary healthcare teams.

• Maintains professionalism and composure across varied environments.

Listening

• Familiarity with motivational and supportive communication techniques

• Awareness of how stress, anxiety, or crisis may impact communication

• Accurately captures concerns expressed by families, students, and school partners

Peer Relationships

• Understanding of interdisciplinary care team roles and workflows

• Collaborates effectively with clinicians, care coordinators, supervisors, and school personnel

• Maintains positive working relationships across departments and partner organizations

Organizing

• Understanding of scheduling workflows, referral processes, and documentation requirements.

• Familiarity with electronic health records and tracking tools.

• Manages multiple appointments, referrals, and followups across different school sites.

Learning on the Fly

• Willingness to learn new program requirements, technologies, and workflows.

• Understanding that schoolbased and telehealth environments may evolve.

• Incorporates feedback from supervisors and team members.

Integrity and Trust

• Knowledge of HIPAA, confidentiality, and privacy standards in healthcare and schooladjacent environments.

• Awareness of ethical boundaries in nonclinical support roles.

• Escalates concerns appropriately and transparently.

EDUCATION & EXPERIENCE

Minimum Qualifications:

• Bachelor's degree in behavioral health-related, social services, education, public health, psychology, human services, or a related field, or equivalent relevant experience.

• Minimum of 3 years of applicable experience in healthcare support, behavioral health services, patient navigation, care coordination, schoolbased programming, or communitybased services.

• Proficiency in electronic systems including but not limited to Google Suite, Trayt, Athena or Epic, Calendly.

• For classified jobs, include whether relevant education and experience may be substituted as appropriate.

Preferred Qualifications:

• Bilingual (English/Spanish) proficiency.

• Experience supporting healthcare payer or provider operational workflows, such as provider order entry, referral processing, eligibility verification, or visit preparation.

• Prior experience working in a schoolbased or educational environment, including coordination with educators, administrators, or campus support staff.

• Working knowledge of medical and behavioral health terminology; familiarity with medical coding concepts or encounter documentation processes preferred.

• Experience navigating interorganizational coordination, such as collaboration between healthcare systems, schools, or community partners.

LICENSES, REGISTRATIONS OR CERTIFICATIONS

Required:

• None

Preferred:

• Certified Community Health Worker (CCHW)

• Behavioral Health Navigator or Care Coordination certification

• CPR/BLS (if patient-facing duties require)

$66,932 + depending on qualifications

WORKING ENVIRONMENT/EQUIPMENT

• Standard office equipment

• Repetitive use of a keyboard.

• Use of manual dexterity.

• Occasional weekend, overtime and evening work to meet deadlines.

• May be exposed to such occupational hazards as communicable diseases, blood borne pathogens, ionizing and non-ionizing radiation, hazardous medications and disoriented or combative patients, or others.

• Resume/CV

• 3 work references with their contact information; at least one reference should be from a supervisor

• Letter of interest

Importantfor applicants who are NOT current university employees or contingent workers:You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure thatALLRequired Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers:As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questionspresented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

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Employment Eligibility:

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Retirement Plan Eligibility:

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Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

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Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer,complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

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Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

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Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

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E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

• E-Verify Poster (English and Spanish) [PDF]
• Right to Work Poster (English) [PDF]
• Right to Work Poster (Spanish) [PDF]

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Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.