Summary
This role supports healthcare teams by assisting with both clinical and non-clinical patient services under the direction of healthcare providers. Key responsibilities include taking vital signs, documenting patient information, scheduling appointments, and managing patient flow. This role involves direct interaction with patients to ensure their comfort and address concerns, as well as collaboration with physicians, nurse practitioners, and nursing staff to facilitate efficient care.
Does this position require Patient Care?
Yes
Essential Functions
-Interview patients to obtain medical information and measure their vital signs, weight, and height.
-Show patients to examination rooms and prepare necessary equipment for healthcare providers.
-Record patients' medical history, vital statistics, or information such as test results in medical records.
-Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms. Acts as a liaison with other departments and advocates for patients with a positive customer service approach.
-Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing.
-Prepare treatment rooms for patient examinations, keeping the rooms neat and clean and supplies stocked.
-Clean and sterilize instruments and dispose of contaminated supplies.
Education
High School Diploma or Equivalent required
Can this role accept experience in lieu of a degree?
No
Licenses and Credentials
Basic Life Support [BLS Certification] - Data Conversion - Various Issuers preferred Certified Medical Assistant - Data Conversion - Various Issuers preferred
Experience
Direct MA experience or medical field work 0-1 year preferred
Knowledge, Skills and Abilities
- Strong interpersonal and communication skills are essential for success in this position.
- Ability to prioritize tasks in complex and busy environments.
- Accuracy and attention to detail.
- Comply with all local, state, and federal privacy and confidentiality rules and regulations.
- Ability to take vital signs and manual blood pressure, as well as collect blood samples and other specimens.
- Comprehensive knowledge of medical terminology, procedures, and protocols.
- Proficiency in electronic health record (EHR) systems and medical office software.
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
- Managing one's own time and the time of others.
- Obtain full set of vital signs and record on vitals sheet and in Epic. Report any abnormal finding to the appropriate clinician
- Review all medications with patient and make sure it is accurate and up to date in including dosage, frequency and route.
- Confirm that all allergies, contraindications, reactions and severity of allergy are up to date and reviewed in Epic.
- Perform pulmonary function testing (PFT), oximetry (SaO2) and 6 minute walk tests as needed. Document all results in Epic as appropriate.
- Manage patient flow in clinic by rooming patients, facilitating room turnover and communicating effectively on the clinic schedule board.
- Arrange hospital transport or assist in transporting patients to various departments as needed. Liaison between departments in the hospital and clinic for patient care. Arrange ambulance transportation as needed.
- Clean all exam rooms between each patient with the appropriate wipes and ensure that supplies are adequately stocked
- Assist MD/PA with all office procedures including Thoracentesis. Label and prepare any patient specimen for processing and coordinate with transport to ensure that it brought to the appropriate lab before end of day
- Remove stitches, staples, steri-strips and dressings as directed by MD.
- Clean and re-dress dressings and feeding tubes as directed. breathing treatments to patients in clinic as needed and directed.
- Prepare clinic for opening: Daily calibration of PFT/Oximetry equipment, thermometers, scales and maintain logbooks. Daily check of medication refrigerator for medication amount, expiration dates and temperatures. Verify exam rooms are clean including the floor and stocked including linen, all lights are working, all schedules are posted, consult/MD offices are prepared, phone messages have been taken off, cabinets are unlocked, and clinic list is given to radiology liaison.
- Prepare clinic for closing: verify all exam rooms are cleaned and restocked. All cabinets are locked, all sharps containers are checked for volume, all computers are shut down and logged off.
- Create daily schedule on Magnatag board for following clinic. Print clinic schedules and post in designated locations.
- Prepare all paperwork for Attending to sign is ready for the next day.
- Responsible for ordering all clinical supplies including respiratory and linens. Ensure adequate supply of forms.
- Send equipment for sterilization. Verify all equipment, supplies and medications are not expired.
- Performs all other duties as assigned by Practice Manager and/or MD/PA/NP, including all generally accepted office functions such as faxing, scanning, and mailing.
Physical Requirements
- Standing Frequently (34-66%)
- Walking Frequently (34-66%)
- Sitting Occasionally (3-33%)
- Lifting Frequently (34-66%) 35lbs+ (w/assisted device)
- Carrying Frequently (34-66%) 20lbs - 35lbs
- Pushing Occasionally (3-33%)
- Pulling Occasionally (3-33%)
- Climbing Rarely (Less than 2%)
- Balancing Frequently (34-66%)
- Stooping Occasionally (3-33%)
- Kneeling Occasionally (3-33%)
- Crouching Occasionally (3-33%)
- Crawling Rarely (Less than 2%)
- Reaching Frequently (34-66%)
- Gross Manipulation (Handling) Frequently (34-66%)
- Fine Manipulation (Fingering) Frequently (34-66%)
- Feeling Constantly (67-100%)
- Foot Use Rarely (Less than 2%)
- Vision - Far Constantly (67-100%)
- Vision - Near Constantly (67-100%)
- Talking Constantly (67-100%)
- Hearing Constantly (67-100%)
The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
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Brigham and Women's Hospital
$17.71 - $24.94
Jun 15, 2026