Coaching and Performance Enablement Senior Associate

Your Journey at Crowe Starts Here:

At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you're trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That's why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry.

Job Description:

The Coaching & Performance Enablement Senior Associate supports the execution of performance management and people development initiatives, with a primary focus on building a culture of coaching, continuous feedback, and practical manager enablement across the firm. This role is ideal for a strong writer, creative communicator, and hands-on change enablement professional who can translate strategy into clear, engaging, and actionable materials that help managers and employees adopt new behaviors.

This is not a traditional learning role, and a formal learning and development background is not required. The strongest candidates will bring creative design instincts, exceptional writing skills, comfort with emerging technology, and the ability to create compelling communications, newsletters, campaigns, video content, and manager resources in a fast-paced, evolving environment. Success requires a progress-over-perfection mindset, strong judgment, and the ability to work independently while staying highly connected to the team and stakeholders.

Key Responsibilities:

• Support the execution of performance management and people development initiatives, with a focus on coaching, continuous feedback, and manager effectiveness.

• Help operationalize and evolve the firm's internal coaching/career coach program, including tools, resources, enablement materials, and adoption support.

• Create high-quality, candidate- and employee-ready content, including newsletters, toolkits, presentations, talking points, FAQs, manager guides, SharePoint content, campaigns, and video-based communications.

• Use strong writing, storytelling, and visual design skills to turn complex program concepts into clear, practical, and engaging materials that drive understanding and action.

• Design and execute change management and communication plans, including messaging, sequencing, stakeholder alignment, reinforcement tactics, and rollout strategy.

• Develop engaging communications campaigns that reinforce a culture of continuous feedback, coaching, and employee development.

• Create or coordinate video content and other multimedia assets using tools such as Canva, Clipchamp, PowerPoint, and emerging AI-enabled technologies.

• Manage and maintain SharePoint and internal platforms to ensure content is current, accessible, user-friendly, and aligned to program objectives.

• Leverage AI tools and new technologies to improve speed, creativity, quality, and scalability of communications and enablement materials.

• Coordinate across stakeholders to gather input, synthesize feedback, manage changing priorities, and ensure work is aligned to business needs.

• Operate effectively in a fast-paced, startup-like environment where priorities may shift and practical execution matters as much as strategy.

What Success Looks Like:

• Increased adoption of coaching and continuous feedback practices across the firm.

• Managers are equipped with practical, easy-to-use resources that help them coach, develop, and engage their teams.

• Communications, newsletters, videos, campaigns, and enablement materials are clear, polished, creative, and action-oriented.

• Stakeholders experience strong execution, proactive communication, and high attention to detail.

• The team makes measurable progress toward scalable, AI-enabled approaches to performance management and people development.

• Work is delivered with a progress-over-perfection mindset while maintaining quality, credibility, and brand alignment.

Skills and Capabilities:

• Exceptional writing, editing, storytelling, and communication skills, with the ability to draft concise, compelling materials for multiple audiences.

• Strong creative design instincts and an eye for visual communication, user experience, and practical content design.

• Experience creating engaging communications materials such as newsletters, campaigns, presentations, toolkits, videos, FAQs, and manager resources.

• Comfort using creative and communication tools such as Canva, Clipchamp, Microsoft PowerPoint, Word, Excel, and SharePoint or similar platforms.

• Interest in AI and emerging technology, with curiosity about how new tools can improve content development, communications, and scalable program delivery.

• Strong change management capability, including the ability to drive behavior adoption and build reinforcement strategies.

• Ability to manage multiple priorities, pivot as business needs change, and deliver high-quality work in a fast-paced environment.

• Self-motivated and resourceful, with the ability to work independently within a collaborative team structure.

• Strong stakeholder management, collaboration, organization, and follow-through.

• Ability to bring a practical, continuous-improvement mindset to ambiguous or evolving work.

#LI-SAW #LI-Remote

Qualifications:

• Bachelor's degree in Communications, Human Resources, Organizational Development, Business, Marketing, English, Journalism, or a related field required.

• 3+ years of experience in internal communications, change management, HR programs, talent programs, employee experience, professional services, or a related area.

• Experience supporting performance management, coaching, manager enablement, people development, or culture initiatives preferred.

• Learning and development experience is welcome but not required.

• Experience in a professional services environment is preferred; experience in a startup or fast-growth environment is a plus.

• Experience creating newsletters, communication campaigns, video content, or other creative enablement materials is strongly preferred.

• Travel up to two times per year may be required.

We expect the candidate to uphold Crowe's values of Care, Trust, Courage, and Stewardship. These values define who we are. We expect all of our people to act ethically and with integrity at all times.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Crowe is not sponsoring for work authorization at this time.

Our Benefits:
Your exceptional people experience starts here. At Crowe, we know that great peopleare what makes a great firm. We care about our people and offer employees a comprehensive total rewards package. Learn more about what working at Crowe can mean for you!

How You Can Grow:
We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper!

More about Crowe:
Crowe (www.crowe.com) is one of the largest public accounting, consulting and technology firms in the United States. Crowe uses its deep industry expertise to provide audit services to public and private entities while also helping clients reach their goals with tax, advisory, risk and performance services. Crowe is recognized by many organizations as one of the country's best places to work. Crowe serves clients worldwide as an independent member of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory services firms in more than 130 countries around the world.

Crowe LLP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, genetics, national origin, disability or protected veteran status, or any other characteristic protected by federal, state or local laws.

Crowe LLP does not accept unsolicited candidates, referrals or resumes from any staffing agency, recruiting service, sourcing entity or any other third-party paid service at any time. Any referrals, resumes or candidates submitted to Crowe, or any employee or owner of Crowe without a pre-existing agreement signed by both parties covering the submission will be considered the property of Crowe, and free of charge.

Please visit our webpage to see notices of the various state and local Ban-the-Box laws and Fair Chance Ordinances, where applicable.

We are committed to a merit-based hiring process, evaluating all candidates consistently using objective, job-related criteria such as relevant experience, demonstrated skills, measurable impact, and alignment with the role's responsibilities, and making employment decisions in a fair and inclusive manner free from discrimination.

If you are interested in applying for employment with Crowe and are in need of an accommodation or require special assistance to navigate our website or to complete your application, please visit our Applicant Assistance and Accommodations page for more information: https://careers.crowe.com/crowe-applicant-assistance-and-accommodation