POSITION OVERVIEW:
To provide hands-on support for daily operation, testing and implementation of transportation related Electronic Data Interchange (EDI) processes. Assist with partner setups, issue resolution, production support, and support cross-functional teams to ensure accurate and timely data exchange. ESSENTIAL FUNCTIONS:
- Provide technical and functional support to internal and external customers for EDI processes under general guidance.
- Assist sales and customers by gathering EDI requirements and supporting onboarding activities.
- Monitor EDI transmission and integration workflows and escalate issues when needed.
- Support the setup, testing, and maintenance of EDI connections with trading partners and internal teams
- Perform mapping updates, code value changes, and configuration tasks as assigned and per established standards.
- Maintain documentation of EDI processes, partner requirements, and exception handling procedures.
- Assist with identifying issues and process improvement opportunities.
- Collaborate with senior analysts on troubleshooting, mapping logic, and best practices.
- Comply with all applicable laws/regulations, as well as company policies/procedures.
- Perform other duties as assigned.
QUALIFICATIONS: MINIMUM EDUCATION
Bachelor's Degree/equivalent in business, computer science, or other directly related quantitative discipline MINIMUM EXPERIENCE
Two (2) years related experience in supporting and/or responsible for EDI applications to include direct customer interaction and problem resolution required. Minimum KNOWLEDGE, SKILLS AND ABILITIES essential to perform job
Basic understanding of industry-standard data exchange formats and protocols (e.g., ANSI X12), with knowledge in managing transactional data workflows including remittance/payment transactions
Experience supporting EDI partner integrations, testing, or issue resolution.
Ability to communicate technical information clearly to internal and external stakeholders.
Ability to manage multiple tasks and work effectively in a fast-paced environment.
Solid analytical, problem-solving, and troubleshooting skills
Ability to follow established mapping and configuration standards.
Knowledge of integration tools and middleware JOB CONDITIONS:
Some travel required
EST FedEx Freight, Inc
FedEx Freight is an Equal Opportunity Employer, including disabled and veterans. If you have a disability and you need assistance in order to apply for a position with FedEx Freight, please e-mail at hrasupportteam@fedex.com. FedEx Freight will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
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FedEx Freight
May 27, 2026