Order Entry Specialist I

SUMMARY

The Order Entry (OE) Specialist's role is to process new orders. The OE Specialist verifies that the ordering customer information, and billing information that the client provided is correct. Court information, subject information, Opposing Counsels and if applicable Co-Defense Counsels information is also verified, as well as, addresses for facilities using various internet search engines. Each OE Specialist shall review their own orders for accuracy prior to giving it to the QC person for final review and print out QC sheets for QC Review. The primary objective of the OE position is to establish correct information in preparing legal documents to be sent to all appropriate parties, including the Ordering Customer, Opposing Counsels and/or Co-Defense Counsels, and Facilities, as well as a correct invoice to the billing party.

Role Highlights:

• Full-time position: Monday-Friday, 7:00AM-4:00PM
• Competitive pay: $18
• Location: Loma Linda, CA

ESSENTIAL JOB FUNCTIONS

• Establish correct information in regard to all aspects of orders: Ordering client information, Bill To information, court information, Opposing and Co-Defense Counsel information, facility information, patient/subject information, and assign appropriate order date, and deposition date to each order depending on order type and client reference.
• "Set-up order" and assign the corresponding database codes for the Customer, Billing/Carrier, pending court, all Counsels listed, and facilities.
• Perform internet research as needed to locate working telephone/facsimile numbers or a physical address for appropriate contact person for Opposing Counsel and/or Co-Defense Counsel, and Business Entities.
• Enter order into the system in a timely manner, as defined by the Department Supervisor or Manager.
• Enter status into the ABI computer system documenting employee's name, date, indicating when order was "set up and entered"; apply 24-hour Confirmation for Client; and status that order has been sent to review.
• Clearly communicate by flagging orders to print/sort any and all special client requirements to ensure that orders are processed in accordance to the client's special preferences and/or standard procedures.
• Report daily productivity numbers to the manager/supervisor by maintaining documentation for all orders processed using the Order Entry Daily Log.
• Follow any local, state of federal rules, regulations or laws as it pertains to the order.
• Identify orders that cannot be processed without additional information, documentation, or clarification, and flag the order accordingly.
• Maintain client, court and facility databases as required.
• Assist with department clerical work and/or any other duties as indicated by the supervisor/manager.
• Perform other duties as assigned.

MINIMUM REQUIRED QUALIFICATIONS

Education and/or Experience

High school graduate or GED equivalent. Some college desirable but not required. Prior work experience in data entry. Preferred work experience in a medical, legal, or insurance claims office.

Certificates, Licenses, Registrations

No specific requirements.

ESSENTIAL COMPETENCIES

QUALIFICATIONS

• Must be a qualified typist with a minimum of 45 W.P.M.
• Must be proficient on the internet with searching and locating information quickly.
• Must have good understanding of the organization's goals and objectives.
• Must be highly self-motivated and directed.
• Must have ability to adapt to changes and absorb new ideas and concepts quickly.
• Must have good analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Must have some understanding of the internal processes of medical facilities and med-legal terminology.
• Must be able to stay focused and concentrate under normal or heavy distractions.
• Must be able to work well under pressure and or stressful conditions.
• Ability to follow all company policies and procedures in effect at time of hire and as they may change or be added from time to time.

LANGUAGE/COMMUNICATION SKILLS

• Ability to read, analyze and interpret common correspondence and records.
• Ability to write clearly and informatively to all required audiences and edit own work for appropriate spelling and grammar.
• Ability to respond appropriately and professionally to all inquiries or complaints from customers, regulatory agencies, upper management, and/or members of the business community.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position generally consists of:

• Ability to work at a desk or similar office-type furnishings up to 8 hours a day or longer as required by business needs.
• Ability to operate a computer and other office equipment up to 4 hours at a time.
• Ability to travel to different floors of the office or other locations.
• Ability to move throughout the office.
• Occasionally lifting and/or carrying up to 25 lbs.
• Occasionally pushing/pulling up to 10 lbs.
• Occasionally subject to bending, squatting or twisting.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The office environment is active with high voice levels and interruptions that may challenge hearing and concentration.
• High-pressure, deadline-oriented operation.
• Increased order volume, staffing fluctuations and month-end billing expectations may require extended hours.

WHO WE ARE

ABI Document Support Services is the largest nationwide provider of records retrieval, subpoena services, and document management for the legal and insurance industries. There is no other company in the market that provides the volume of successfully retrieved records or the document management solutions that ABI offers. Our singular focus is records retrieval and the most advanced technology solutions for our clients to manage, analyze and summarize those retrieved records. We are committed to continually raising the bar for cost effective record retrieval and more thorough analysis and summarization.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

Equal Opportunity Employer - Minorities/Females/Disabled/Veterans

ABI offers a fast-paced team atmosphere with competitive benefits (medical, vision, dental), paid time off, and 401k.