Desktop Support | Level III

Join a leading, dynamic enterprise that underpins its success with robust and reliable technology. This organization is committed to innovation and excellence, providing essential services that impact countless individuals and businesses. By ensuring seamless operations and advanced technical support, you will contribute directly to the stability and growth of a company that values its people and its mission.

Are you a highly skilled and proactive IT professional ready to elevate your career? We are seeking a dedicated individual to step into a pivotal role, driving technical excellence and ensuring our critical systems run flawlessly. In this position, you won't just solve problems; you'll lead initiatives, mentor peers, and directly influence the efficiency and productivity of our entire workforce. Your expertise will be instrumental in maintaining a cutting-edge technological environment, making a tangible impact on daily operations and strategic projects.

**What You'll Do:**

* Lead, plan, and coordinate complex technical support activities for the implementation and installation of computers, network equipment, audio/video systems, servers, and associated peripherals.

* Develop and document procedures for problem determination, resolution, and installation support.

* Cultivate and maintain strong working relationships with customers, management, engineering partners, and peers.

* Serve as a role model, embodying our corporate culture and commitment to excellence.

* Leverage strong analytical skills and technical knowledge to provide operational and business support for computer systems to various internal customers.

* Coach, mentor, and coordinate project and support tasks with team members.

* Provide expert guidance to customers on equipment standards and expenditures.

* Manage multiple large projects while maintaining high-quality day-to-day support activities.

* Proactively isolate and resolve hardware, software, audio/video, facility, and network infrastructure issues across various devices.

* Accurately assess customer needs and respond with a sense of urgency to deliver solutions within negotiated timeframes.

* Interface effectively with customers and IT support partners in service and support scenarios.

**Must-Have Qualifications:**

* High School diploma or equivalent.

* Three years of customer-facing end-user technology support experience.

* Active Driver's License.

**Nice-to-Have Qualifications:**

* Advanced knowledge of Microsoft Operating Systems and Microsoft Office products.

* Proficiency with MAC/iOS systems.

* Exceptional customer service and strong interpersonal skills, fostering effective teamwork.

* Effective oral and written communication skills.

* Advanced understanding of desktop/laptop configurations and operating systems.

* Familiarity with Telephony/VOIP, Audio/video, and collaboration technologies.

* Knowledge of server functionality and configurations.

* Understanding of network topology and operating systems.

* Ability to display professional maturity and positively represent IT.

* Solid leadership and project management skills.

* Ability to adjust priorities dynamically to account for changes in business needs.

**About Aquent Talent:**

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

The target hiring compensation range for this role is $18 to $20. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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