Manager, Employee Accessibility Services and Resources (ASR)

This job carries with it the obligation to uphold the Mission of Lone Star College (LSC) in carrying out the duties of the position. A commitment to positive interpersonal behaviors, professional communication, integrity, leadership, stewardship, respect and accountability to LSC students and employees is essential.

Cultural Beliefs

• One LSC
• Student Focused
• Own It
• Foster Belonging
• Cultivate Community
• Choose Learning

The Chronicle of Higher Education's "Great Colleges to Work For" is designed to recognize colleges that have been successful in creating great workplaces and to further research and understanding of the factors, dynamics and influences that have the most impact on organizational culture at higher education institutions.

Lone Star College has been recognized in multiple categories.

Lone Star College-System Office, University Park

Lone Star College offers high-quality, low-cost academic transfer and career training education to 80,000+ students each semester. LSC has been named a 2023 Great Colleges to Work For institution by the Chronicle of Higher Education.

LSC consists of eight colleges, seven centers, eight Workforce Centers of Excellence and Lone Star Corporate College.

Lone Star College-System Office employees are based at one of two System Office locations; The Woodlands and University Park. Both are the site for multiple administrative departments and system-wide training programs.

Location address is 20515 SH 249 (SH 249 and Louetta Road) Houston, Texas 77070-2607.

PURPOSE AND SCOPE:

The Manager, Employee Accessibility Services and Resources (ASR) serves under the direction of the Executive Director, Accessibility Services and Resources. Manages System functions for the delivery of services related to the provision of accommodations for employees in order to maintain compliance with Section 504 of the Rehabilitation Act, the Americans with Disabilities Act (ADA), and other state and federal regulations related to the provision of reasonable accommodations. Collaborates with System-wide employees to identify needs and develop and implement processes in compliance with federal, state, and local laws and LSCS Policies and Procedures.

ESSENTIAL JOB FUNCTIONS:

1. Manages a system-wide database platform for case management of the employee accommodation process, including providing necessary reports to ensure LSC policies and procedures are met. This includes the assessment of the case management tool's effectiveness and collaboration with colleagues as needed to improve the platform and complete upgrades
2. Implements the interactive process for employees who request reasonable (permanent or temporary) accommodations. This includes working individually with the employee and their supervisor, explaining the process, reviewing and analyzing documentation, interpreting it, and proposing reasonable accommodations based on the employee's job description and functional limitations
3. Monitors, collects, and reports aspects of data tracking and assessment related to operations, including caseload, data trends, and user satisfaction. Develops reports for the analysis and interpretation of data relevant to programming and services
4. Provides professional development to employees and supervisors as needed regarding the implementation of approved reasonable accommodations
5. Conducts reviews for the quality assurance of the employee accommodation processes and records. Develop reports for submission to the Executive Director and Sr. Associate Vice Chancellor
6. Responds to general inquiries regarding the employee interactive process for requesting accommodations, including the determination of documentation required under the ADA and other state and federal regulations
7. Maintain knowledge of current accessible development practices and trends and stay updated on accessibility solutions; Provide guidance in digital accessibility tools and training to employees
8. Collaborates with LSC colleagues to plan for the delivery of employee accommodations as needed for system-wide events and meetings
9. Provide consultation to faculty, staff members, and administrators regarding accessibility, technology, and accommodations
10. Consults with Student ASR on assistive technology software, hardware, and provision of assistive technology-related services, including providing training to employees on the utilization of technology
11. Collaborate with other System partners in reviewing and evaluating digital assets for WCAG accessibility standards
12. Develop and implement business processes and forms for area operations
13. Maintain and update operational marketing/awareness materials and platforms to ensure alignment with organizational goals, compliance requirements, and branding standards
14. May assist with the scheduling of interpreting and transcribing services as needed
15. May hire, train, and supervise support staff
16. Performs administrative and support duties within the Office of Governance, Accountability, and Compliance (OGAC) as needed. Duties may include, but are not limited to:
17. Responsible for other reasonable, related duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES:

• Strong written, verbal, and interpersonal communication skills
• Excellent organizational, problem-solving, and supervisory skills
• Strong attention to detail and accuracy
• Ability to maintain confidentiality and a high degree of judgment
• Ability to take initiative and understand policies and procedures
• Strong multitasking abilities in a fast-paced environment
• Proficient knowledge of computer use in the workplace is required, including typing, maintaining an electronic work calendar in the specified program(s), utilizing internet search engines, as well as a variety of programs, including word processing, spreadsheets, and databases
• Ability to take initiative and understand policies and procedures
• Proficient knowledge in the utilization of assistive technology equipment and software for the implementation of reasonable accommodations.
• Understanding of digital accessibility and WCAG standards
• Knowledge of federal and state disability-related regulations and compliance

PHYSICAL ABILITIES:

The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items, such as papers, books, or small parts; or driving an automobile. No special physical demands are required to perform the work.

WORK ENVIRONMENT:

• Equipment used includes, PC workstation running on a LAN in a Microsoft Windows environment, calculator, phone, and other general office equipment
• Interface with internal and external contacts as needed to carry out the functions of the position
• Work is performed in a climate-controlled office with minimal exposure to safety hazards

REQUIRED QUALIFICATIONS:

• Bachelor's degree and at least 5 years of related work experience, or an equivalent combination of education and experience
• At least 2 years of experience in accommodations or disability-related services
• Reliable mode of transportation to travel to campus locations within the LSC Service Area

PREFERRED QUALIFICATIONS:

• Master's degree
• Experience addressing the accommodation needs of employees in HR or a similar setting
• Experience providing effective communication and support to individuals from a range of socioeconomic and cultural backgrounds, as well as those with varying disabilities (e.g., hearing or vision impairments, mobility limitations, and autism spectrum disorders)
• Assistive Technology/Digital Accessibility Certification
• Project Management Certification
• Professional license or certification in human resources (examples: SHRM, PHR, SPHR, CHRP, PSHRA, CHRM, ACHRO)

Hiring salary range is $67,746-$77,908

Lone Star College provides a hiring salary range for all posted full-time non-faculty positions. Where your salary offer would fall in that range is determined by your related experience and education. Should you receive an offer of employment from Lone Star College, the resume submitted in the application process will be utilized to calculate your salary offer. The information outlined below will provide the Office of Human Resources everything needed to determine an accurate starting salary.

Your resume should provide a complete picture of your work experience. The resume should include the following information for each position listed:

1. Length of time (specific months and years) of employment
2. If the position was full time or part time
3. If the position was paid or unpaid
4. Level of degree completed including date earned.
5. Unofficial transcript for highest earned degree

Additionally, any certifications listed as required or preferred in the Lone Star College job description should be included in the resume submitted.

By joining our top-notch institution, you will enjoy being a part of an organization that offers a supportive, collegial work environment and excellent work/life balance. This includes a full comprehensive and competitive benefits package, a generous number of paid holidays and vacation days, wellness programs, tuition waiver, professional development opportunities and more.

Go to the Job Search page, click on 'My Activities' at the top of the page. Under My Cover Letters and Attachments you will click on 'Add Attachment.' Please be sure to put the Job ID# in the title once you name your file for cover letters only, unless you attached your cover letter with your resume.

If you are applying for an Instructional position (i.e. Faculty, Adjunct Faculty, Instructor), please ensure you include the following to be considered: Resume/CV, Cover Letter, Teaching Philosophy, and unofficial transcripts.

You must limit your file name for any attachment to 40 characters or less.

ALL APPLICANTS MUST APPLY ONLINE ONLY

We will not accept application material received via fax, email, mail, or hand delivered.

Postings for part-time and adjunct positions are active for the academic year. By selecting the option to receive notifications on your profile, you will begin receiving electronic communication regarding new opportunities with Lone Star College (LSC).

If selected for an interview, a recruiter will contact you by phone, or email to schedule an interview.

Lone Star College participates in the E-Verify program, under which Lone Star College provides the federal government with information from each new employee's Form I-9 to confirm that the employee is authorized to work in the United States.

More information on the E-Verify program is available at www.dhs.gov/E-Verify.

Lone Star College is an EEO Employer. All positions are subject to a criminal background check.