Collections Specialist

Northeastern offers a rewarding working environment for our students and employees. Our faculty and staff are smart, dedicated people who work to create an excellent urban university experience for bright and motivated students.

Job Summary:

Job Description:

• Explains rules for debt payments to students, sets up payment plans, makes special payment arrangements with students.

• Assists students with understanding their accounts receivable statements to facilitate account collection.

• Assists with student worker training, when applicable.

• Assists Collections Specialist III in preparation of check requests and verifies student account information prior to student check distribution.

• Processes NSF checks and sends out collection notifications to students.

• Processes emergency loans to charge to student accounts.

• Assists in Financial Aid and student refund check distribution by working with students to explain check amounts.

• Monitors computer printouts of student records and takes corrective action, when warranted.

• Explains balance forwards on bills to students to facilitate payments.

• Follows guidelines established by the Bursar, places and releases holds on student records to facilitate the collection of past due accounts.

• Pre-stuffs envelopes for mass mailings.

• Responsible for state-offset withholding and releasing.

• Performs other duties as assigned.

Minimal Qualifications:

1.Any one or any combination of the following, totaling one (1) year (12 months), from the categories below:

A. college course work that included courses in finance, accounting, business administration, or business management, or a closely related field:

• 30 semester hours equals one (1) year (12 months)

• Associate's Degree (60 semester hours) equals eighteen months (18 months)

• 90 semester hours equals two (2) years (24 months)

• Bachelor's degree (120 semester hours) equals three (3) years (36 months)

B. collection, consumer credit, or business experience that required knowledge of collection methods and procedures

2. One (1) year (12 months) of collection experience comparable to Collection Representative level or in other positions of comparable responsibility

Work Schedule:
This position follows a fixed weekly schedule:

• Monday and Friday: 8:30 AM - 4:30 PM

• Tuesday and Thursday: 9:30 AM - 5:30 PM

• Wednesday: 10:00 AM - 6:00 PM

Location: NEIU Main Campus (5500 North St. Louis Avenue, Chicago, IL 60625)

Setting: Collection Specialist is an on campus position, not eligible for Hybrid or Remote work.

This position requires a background check.

Salary Range

Benefits

University employees may be eligible for a variety of State of Illinois benefits. These benefits are administered through the Illinois Department of Central Management Service (CMS). Please visit ourEmployee Benefitspage to learn more about our comprehensive benefits packageincluding health, dental, and vision benefits, sick and vacation days, and participation in the State Universities Retirement System.

Northeastern Illinois University is an Equal Opportunity/Affirmative Action employer and invites applications from Women, Minorities, Veterans and Persons with Disabilities, as well as other qualified individuals.Northeastern Illinois University's positions are contingent upon the University's receipt of its State of Illinois appropriation.