Digital Experience Operations Senior Specialist

The Digital Experience Operations Specialist supports the execution, optimization, and governance of digital experiences across the corporate website and related platforms. This role is responsible for translating digital strategy, campaign requirements, and optimization initiatives into highquality, accessible, and measurable web experiences.

Working closely with the Digital User Experience Strategist and crossfunctional partners, this role ensures digital production is efficient, scalable, and aligned with user experience standards, accessibility requirements, SEO best practices, and analytics readiness. The Specialist plays a critical role in maintaining website quality, enabling experimentation, and improving operational workflows that support demand generation and user engagement.

• Digital Experience Production & Quality
• Digital Operations & Martech Enablement
• Accessibility & Governance
• SEO, Analytics & Optimization
• Provide a high level of customer service, display a positive image to internal and external customers, and promote organizational teamwork.

Required Qualifications:

• 3-5 years experience working in a web content management system
• Experience supporting digital marketing or website operations in a cross functional environment
• Working knowledge of HTML and web publishing fundamentals
• Familiarity with web analytics tools, QA practices, and accessibility standards (WCAG 2.1 AA)
• Strong attention to detail with the ability to manage multiple requests and priorities
• Demonstrated ability to collaborate effectively within a matrixed organization
• Knowledge of WCAG 2.0 accessibility standards and digital asset practical application including web, email, video, and PDF
• Aptitude to develop and maintain positive relationships with cross-functional teams, establish trust and credibility in a matrix organization, and demonstrate effective interpersonal, collaboration, and listening skills
• Strong communication skills and attention to detail, accuracy and presentation of information

Preferred Qualifications:

• Bachelor's degree in communication, web design, marketing, or related field
• Experience with Adobe Experience Manager (AEM) or similar CMS
• Familiarity with Siteimprove, Google Analytics, experimentation tools, and accessibility validation tools
• Experience supporting CRO, demand generation, or SEO initiatives

The Hazelden Betty Ford Foundation is the largest nonprofit addiction recovery organization in the United States. It is also one of the most mission-driven places you will find. The Hazelden Betty Ford Foundation team is passionate about providing hope and ultimately healing. As a living, growing and evolving institution, the Hazelden Betty Ford Foundation is - at our core- a people-powered organization. Hazelden Betty Ford Foundation is comprised of 1600+ employees, seventeen treatment sites and produces $190 million dollars in annual revenue. This exemplary organization serves nearly 25,000 people annually and is committed to provide hope and healing for those experiencing addiction to alcohol and other drugs.

What makes this organization unique is its total ecosystem approach to prevention, education, research, advocacy and treatment. All of the parts of the organization work together to inform, develop and deliver evidence- based practices that help people reclaim their futures and restore their hope.

Being "a best place to work" is a strategic goal of Hazelden Betty Ford Foundation and it's a goal that every employee plays an active role in helping to achieve. Our culture is a reflection of how encouraged and energized we each feel about contributing our ideas and performing to our greatest ability. Join us and do meaningful work.

We deeply value our employees. Working at Hazelden Betty Ford Foundation includes a comprehensive benefits package, including:

• Competitive Health, Dental and Vision Plans
• Retirement savings plan with employer match
• Paid time-off
• Tuition reimbursement

The Hazelden Betty Ford Foundation is proud to be an equal opportunity and affirmative action employer. We believe that diversity and inclusion among our colleagues is critical to our success as a force of healing and hope for individuals, families and communities affected by addiction to alcohol and other drugs; and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.