New 
Customer Service Representative - Part Time Weekends
 Newton-Wellesley Hospital | |
 United States, Massachusetts, Newton | |
| 2014 Washington Street (Show on map) | |
 May 01, 2026 | |
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Facilitates the relationship between companies and their clients
Essential Functions: -Resolve customer inquiries and complaints via written, telephonic and face-to-face communication in a timely and accurate manner. -Prepare adjustments for services not properly processed, either systematically, or by forwarding to the appropriate area for follow up and resolution. -Meet all production, quality, and adherence standards. -Attend all required training classes. -Elevate issues to next level of supervision, as appropriate. -Maintain accurate records, including timekeeping records. -Performs other duties as assigned -Complies with all policies and standards -Does this position require Patient Care (indirect/direct)? No Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Experience customer service experience 0-1 year preferred Knowledge, Skills & Abilities Proven customer support experience or experience as a client service representative. Track record of over-achieving quota. Strong phone contact handling skills and active listening. Familiarity with CRM systems and practices. Customer orientation and ability to adapt/respond to different types of characters. Excellent communication and presentation skills. Ability to multitask, prioritize, and manage time effectively. Every Other Saturday and Sunday - 7:00am - 7:30pm Newton-Wellesley Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. | |