New

Customer Service Representative- 21/hr

TEKsystems
$21.00 / hr
life insurance, sick time, tuition reimbursement, 401(k), retirement plan
United States, Michigan, Plymouth
Apr 30, 2026
Customer Service Representative (Call Center) Location: Plymouth, Michigan (48170) Job Type: 6-Month Contract-to-Hire Pay Rate: $21.00/hour Position Overview We are seeking detail-oriented and customer-focused Customer Service Representatives to join a fast-paced call center environment. This role involves handling a high volume of inbound calls, assisting customers with prior authorizations, general inquiries, and sensitive information while delivering exceptional service and maintaining accuracy. Key Responsibilities * Handle 50-100 inbound calls per day depending on complexity * Provide support for: * Prior authorization inquiries * General customer questions * Confidential and sensitive information requests * Perform follow-up calls as needed * Accurately enter and update customer information across multiple systems * Maintain high standards of quality, accuracy, and attention to detail * Navigate multiple programs to track, document, and communicate customer interactions effectively Required Qualifications * Minimum 1 year of recent high-volume call center experience (within the last 2-3 years) * Stable work history (no frequent job changes) * Strong customer service and communication skills * Ability to type at least 30 words per minute (WPM) * Proficiency with computer systems and multitasking across platforms * Strong attention to detail and data accuracy Assessment Requirements Candidates must meet the following benchmarks: * Typing Test: 30 WPM minimum * Call Center Telephone Skills Assessment: 75% or higher Schedule & Training * Availability Required: 7 days a week between 5:00 AM - 10:00 PM (assigned schedule provided) * Training: * Monday-Friday, 8:00 AM - 4:30 PM (4 weeks) * Includes 4 tests; 90% average required to pass * Active participation, note-taking, and completion of coursework are critical * Mandatory Overtime: January and February Shift Assignment: * Assigned through a performance-based shift bid at the end of training Growth & Career Opportunities * Strong internal promotion culture with long-term career potential * Advancement into higher-level roles, including leadership positions * Opportunity to promote to Tier 2 Agent (approx. $22/hour) * Ability to transition into departments such as: * Quality Assurance * Client Administration * Workforce & Reporting * Management * Many employees successfully convert to full-time within 8-9 months Additional Benefits (Upon Full-Time Conversion) * Travel, entertainment, and retail discounts * Tuition reimbursement programs * Quarterly bonus eligibility Work Environment This is a* growth-focused environment* with a strong track record of internal advancement. Many team members have transitioned into permanent roles and advanced into positions such as trainers, supervisors, and specialized departments including IT, prior authorization, and claims. Job Type & LocationThis is a Contract to Hire position based out of Plymouth, MI. Pay and BenefitsThe pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Plymouth,MI. Application DeadlineThis position is anticipated to close on May 13, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.