Manager, Ticketing

The Manager, Ticketing serves as a key leader within the PGA TOUR's broader Ticketing leadership team. This role contributes to the strategic direction, operational execution, and continuous improvement of ticketing across PGA TOUR and affiliated events. Working collaboratively with cross-functional peers, this position helps drive best-in-class ticketing practices, technology adoption, and event support throughout the TOUR ecosystem.

The role is central to managing the TOUR's ticketing platform, supporting event-level ticket builds, ensuring data integrity, and enhancing the overall ticketing experience for fans, players, caddies, volunteers, and tournament partners.

QUALIFICATIONS

• Bachelor's degree in business, Sports Administration, or a related field.

• Five years of relevant experience, including at least five years in computerized ticketing or a related field. Golf ticketing experience strongly preferred.

• Demonstrated leadership experience and the ability to communicate effectively with cross-departmental leadership teams.

• Proficiency with the PGA TOUR Ticketing Platform (currently Ticketmaster) and related systems preferred.

• Salesforce CRM experience preferred.

• Strong communication, time management, organizational, problem-solving, and presentation skills.

• Ability to interact confidently with tournament attendees and colleagues at all levels in a fast-paced environment.

• Willingness to work extended or irregular hours, including nights, weekends, and holidays.

• Moderate to extensive travel required.

RESPONSIBILITIES/DUTIES

• Partner with the Ticketing leadership team and cross-functional departments to support the end-to-end ticketing process for PGA TOUR and affiliated events, with a focus on PGA TOUR owned and operated events. Priorities are revenue retention, new ticket sales, and operational efficiency.

• Serve as a subject matter expert on the PGA TOUR Ticketing Platform, providing guidance and support to tournaments and internal stakeholders.

• Support the creation, implementation, and enforcement of TOUR ticketing data standards to ensure accurate ingestion into the PGA TOUR Data Lake and enable meaningful, data-driven insights.

• Assist in all ticketing integrations with the PGA TOUR Ticketing Platform, including manifest construction, pricing strategy, and data integrity.

• Provide ticket build support for PGA TOUR and affiliated fully operated events, including onsite support as needed.

• Collaborate with the Sr. Manager of Ticket and Credential Fulfillment on processes related to tournament credentials, ticket fulfillment, and the PGA TOUR player and the caddie ticket exchange program.

• Support the TOUR's Customer Service Program.

• Work cross-functionally with the broader PGA TOUR Ticketing team to drive alignment, consistency, and shared success across all initiatives.

• Provide insights and guidance to colleagues across disciplines on relevant ticketing metrics and operational considerations.

• Stay current on industry trends and emerging technologies.

• Perform additional duties as assigned.

• Special projects as assigned